Business Systems Architect - ServiceNow

Business Systems Architect – Service Now

Location: 100% Remote

Position Type: 12-Month Contract

Work Schedule: Flexible availability across U.S. time zones;
Central Time preferred

Help Build the Foundation for Enterprise Growth

We're seeking a hands-on Business Systems Architect to lead technical solutions for a new Service Now implementation while supporting the integration and optimization of enterprise business applications.

This is an exciting opportunity to help a rapidly growing technology organization build scalable systems, streamline workflows, and improve operational efficiency.

The ideal candidate combines deep Service Now development expertise with an architectural mindset
. You'll work directly with IT leadership, engineers, and business stakeholders to design solutions, automate processes, and connect critical business platforms.

• Play a key technical role in a new Service Now implementation, including platform configuration, development, workflow automation, and integrations.
• Design and implement Service Now solutions across modules such as ITSM, CSM, EAM, and CMDB.
• Establish scalable architecture, integration standards, data flows, and system governance across enterprise applications.
• Support Net Suite ERP enhancements, workflow improvements, and integrations.
• Help evaluate and implement future CRM and HRIS solutions.
• Develop APIs, integrations, and automated workflows to eliminate manual processes and improve data consistency.
• Partner with Finance, HR, Operations, Commercial, and IT teams to translate business needs into technical solutions.
• Collaborate with architects, engineers, vendors, and implementation partners to deliver successful system initiatives.
• Maintain technical documentation, integration inventories, development standards, and change controls.
• Proactively identify opportunities to improve system performance, efficiency, scalability, and user adoption.

• 7+ years of experience in enterprise business systems architecture, implementation, development, or integration.
• Strong hands-on Service Now development and administration experience, including platform configuration, workflow automation, and integrations.
• Experience implementing or enhancing Service Now solutions in enterprise environments.
• Experience supporting and integrating ERP, CRM, HRIS, or other enterprise business applications.
• Strong understanding of APIs, system integrations, data architecture, and workflow automation.
• Ability to translate business requirements into scalable, secure technical solutions.
• Experience collaborating with business stakeholders, technical teams, and external implementation partners.
• Strong documentation, system governance, troubleshooting, and change management skills.
• Excellent communication skills with the confidence to lead technical discussions and recommend solutions.
• Self-directed, proactive approach with the ability to work independently and remain hands‑on.
• Bachelor's degree in Information Systems, Computer Science, Business Technology, or equivalent professional experience.
• U.S. Citizenship required.
• Ability to accommodate meetings and collaboration across U.S. time zones.

• Broad Service Now experience across multiple modules, including ITSM, CSM, EAM, and CMDB.
• Experience with Net Suite ERP, including integrations, enhancements, and workflow automation.
• Experience supporting CRM or HRIS platform evaluations and implementations.
• Experience establishing enterprise application architecture and governance in growing organizations.
• Background working in startups, high-growth companies, or evolving IT environments.
• Familiarity with AI-enabled workflow automation and business process optimization.

You'll have the opportunity to make an immediate impact on a major Service Now implementation while helping shape the future of enterprise business systems.

This is a hands‑on, individual contributor role with meaningful architectural influence, direct access to technical leadership, and the opportunity to improve how critical business applications work together.

You'll join a collaborative, entrepreneurial team that values initiative, practical problem-solving, and innovative technology.