Support Manager
Job in
Irvine, Orange County, California, 92602, USA
Listing for:
Purism
Full Time
position
Listed on 2026-11-12
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
As Purism SPC grows, customer support requests grow. If you enjoy communicating and helping people, and troubleshooting various software and hardware issues, please apply. These roles are full-time and remote with a mostly decentralized workforce across many timezones.
Learn more about Purism.
Scope of work (i.e. what you have to worry about)We are looking for team members with experience and passion for managing people and organizing tasks as well as provide instructions with hardware and software issues. Desired personality characteristics: we need kind, conscientious, dedicated and highly patient staffers.
Primary objective s:
- Overseeing tickets and staff related to customer inquiries and support requests
- Documenting support requests (using a ticketing system)
- Creating and sharing KPIs to improve support overall
- Closely communicating with other departments
Secondary objectives:
- Evaluating processes for efficiency improvements
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