Liability Claims Consultant; Construction Defect

Liability Claims Consultant (Construction Defect)

Join to apply for the Liability Claims Consultant (Construction Defect) role at CNA Insurance
. Get AI‑powered advice on this job and more exclusive features.

At CNA Insurance, we strive to create a culture where employees matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

CNA Insurance is searching for a seasoned Liability Claims Consultant to work with a large degree of autonomy managing third‑party liability construction defect commercial claims nationwide with high complexity and exposure.

Performs a combination of duties in accordance with departmental guidelines:

• Manages highly complex investigations of claims, including coverage issues, liability, compensability and damages. Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy accordingly. Effectively manages loss costs and claim expenses.
• Manages all types of investigative activity or litigation on major claims, including the posting of appropriate reserves in a timely manner. Coordinates discovery and litigation strategy with staff counsel or panel attorneys.
• Negotiates highly complex settlement packages, and authorizes payment within scope of authority, settling claims in most cost‑effective manner and ensuring timely issuance of disbursements.
• Coordinates third party recovery with subrogation/salvage unit.
• Makes recommendations on claims processes and resolution strategies to management.
• Analyzes claims activities; prepares and presents reports to management and other internal business partners and clients.
• Works with attorneys, account representatives, agents, doctors and insureds regarding the handling and/or disposition of highly complex claims.
• Keeps current on state/territory regulations and issues, industry activity and trends. May participate in industry trade groups.
• Provides guidance and assistance to less experienced claims staff and other functional areas.
• Responsible for input of data that accurately reflects claim circumstances and other information important to our business outcomes.

Additional duties:
May perform additional duties as assigned.

Manager or above

• Advanced technical and product specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures.
• Strong communication, negotiation and presentation skills. Ability to effectively interact with all levels of CNA's internal and external business partners.
• Advanced analytical and problem solving skills, with the ability to manage and prioritize multiple projects.
• Ability to deal with ambiguous situations and issues.
• Creativity in resolving unique and challenging business problems.
• Knowledge of Microsoft Office Suite and other business‑related software.
• Ability to adapt to change and value diverse opinions and ideas.
• Ability to evaluate claims based on a cost benefit analysis.
• Ability to fully comprehend complex claim facts and issues; and to further articulate analyses of claims in presentations to business partners and management as well as in internal reports.
• Ability to implement strategies with a proactive long‑term view of business goals and objectives.

• Bachelor's Degree or equivalent experience.
• Typically a minimum of eight years of relevant experience, preferably in a legal or claim handling environment.
• Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
• Professional designations are a plus (e.g. CPCU).

In Chicago/New York/California, the average base pay range for the Claims Consultant role is $102,000 to $145,000. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts,…