Senior Sales Operations Analyst, Allocation & Fulfillment

Location: Irvine, CA

Time Type: Full time

Job Description

As Sr.
Sales Operations Analyst, Allocation & Fulfillment
, you will be responsible for managing Sales Order Allocation & Fulfillment functions for the Adventure Sports Platform. As a key member of the North America Sales Operations team, your analytical skills and insights will optimize our supply and ensure on-time fulfillment for our customers.

This position reports to the Sr. Manager Sales Operations based in Irvine, CA, supporting category-defining brands including Fox Racing, Bell Helmets, Camel Bak, and Giro Sport Design.

In Sales Operations, you will have an opportunity to:

• Partner with Service Leaders to manage sales order allocation & fulfillment rules to optimize fulfillment for key customers

• Act as the primary business interface between Sales Operations (Dealer Service and Customer Service) and Adventure Sports distribution centers (i.e. Stockton, Calgary, Rantoul, Singapore); report DIFOT (Delivery In Full On Time) and Distribution SLA Performance KPIs weekly

• Manage automated Allocation and Delivery creation jobs in ERPs and partner with IT on job scheduling and optimization; maintain customer master and sales order allocation priority logic

• Manage backorder rescheduling jobs and logic to ensure sales order promise date accuracy

• Support weekly “Rev Up” processes for North America Strategic Accounts and Field Sales to translate supply and demand signals into weekly financial forecast updates

• Provide weekly outbound delivery forecasts (Units/$) to help our distribution centers plan short term and long-term labor requirements; alert the leadership team to shipping delays and processing expectations

• Collaborate with Supply Planning teams to ensure all demand is covered by vendor purchase orders; closely monitor all direct import and cross-dock purchase orders to ensure on time delivery and timely invoicing according to revenue recognition guidelines

• Partner with Supply Chain & Logistics teams to monitor inbound supply and report vendor purchase order delays which may impact customer satisfaction; generate weekly revenue impact assessments due to supply chain performance

• Perform regular material master and purchase requisition maintenance audits; partner with Dealer Service to maintain “dropped” and “oversold” items after each buy to communicate with customers

• Build strong relationships with Merchandising and Marketing teams to understand product release strategy to time the appropriate launch of products with our go-to-market strategy, particularly focused on Gold, Silver, Bronze, and Limited Edition products

• Collaborate with global Supply Chain teams to manage quality process and alert Dealer Service and Customer Service teams of issues impacting supply availability

• Coordinate stock transfer request approvals between virtual stock categories and distribution centres as necessary

• Monitor sync of products between WMS with ERP and partner with supply chain and distribution teams to properly adjust stock when necessary

• Build strong relationships with internal and external stakeholders to provide exceptional support to surprise and delight our customers with every engagement

• Other duties and administrative tasks as required

You have:

• A minimum of 4-6 years experience in Allocation & Fulfillment, Sales Operations, Vendor Management, Supply Chain, or similar operations experience is required

• Computer proficiency in Excel, Word and Outlook with strong interpersonal skills required

• SAP Allocation and Delivery Expertise Required

You might have:

• Power BI Report Development Experience

• SAP BW/Analytics

• Oracle Experience

• Sales Force CRM

#LI-KR1

Pay Range:

Annual Salary: $90,000.00 - $

The…