SCM Manager - Fulfillment & Logistics

HYH America Inc. is a U.S.

-based subsidiary of hy Co., Ltd., a South Korean leader in fermented dairy, functional beverages, and health-focused nutrition with over 50 years of innovation. Building on hy's legacy of pioneering wellness solutions for millions of households, HYH America represents the company's strategic expansion into the United States market.

More than a product-driven business, HYH America is a purpose-led venture committed to shaping everyday lifestyles. Our mission is to inspire Healthier Habits and Happier Cultures, bringing together thoughtfully crafted wellness products, community, and cultural experiences to create a more balanced and joyful way of living. Through health innovation, authentic collaborations, and culturally relevant engagement, HYH America is redefining how wellness is experienced across America and beyond.

The SCM Manager
- Fulfillment & Logistics leads the execution of customer order fulfillment, EDI operations, third-party logistics (3PL) and warehouse partnerships, inventory control, domestic shipping, and related customer service processes. The role ensures accurate, timely, cost-effective, and compliant movement of finished goods from warehouse receipt through customer delivery and returns.

This manager serves as the principal operational liaison among Sales, Supply Planning, Procurement, Finance, Quality Assurance (QA), customer accounts, warehouses, and carriers. The position is accountable for service performance, inventory integrity, partner oversight, issue resolution, process improvement, and team coordination within the logistics and fulfillment function.

This is a fulltime, exempt position, fully on-site based at our Irvine, CA office.

• Oversee the order-to-ship workflow, including purchase order intake, validation, allocation, release, shipment confirmation, and resolution of order exceptions.
• Manage day-to-day electronic data interchange (EDI) transactions and integrations with retailers, customers, 3PL partners, and internal systems; ensure data accuracy and timeliness.
• Monitor applicable EDI document flows (such as purchase orders, acknowledgements, advance ship notices, invoices, and inventory updates); coordinate troubleshooting of failed or discrepant transactions.
• Maintain customer-specific order, routing, labeling, packaging, documentation, and EDI compliance requirements; minimize fulfillment errors, deductions, and chargebacks.
• Work with Sales, Customer Service, IT, and 3PL partners to resolve order holds, short shipments, cancellations, and system or master-data issues.

• Manage operational relationships with 3PL providers and warehouses; oversee receiving, put-away, storage, picking, packing, outbound processing, and returns handling.
• Set service expectations and evaluate 3PL performance against agreed service-level agreements (SLAs), including order accuracy, turnaround time, throughput, and on-time shipments.
• Escalate and resolve warehouse capacity constraints, inventory variances, shipment errors, damages, and recurring operational deficiencies; drive corrective actions.
• Oversee warehouse operating procedures, shipping and receiving controls, customer compliance requirements, and appropriate product handling practices.
• Validate 3PL billing, accessorial charges, and performance reporting against contracts and service records; support vendor reviews and contract or rate discussions.

• Maintain accurate inventory records across company systems and all warehouse/3PL locations, with visibility into available, committed, damaged, returned, and held stock.
• Coordinate cycle counts, physical inventories, stock adjustments, reconciliations, and root-cause analysis of shrinkage or inventory discrepancies.
• Monitor inventory availability, aging, lot/batch identifiers, shelf life, expiration dates, and stock rotation (such as FEFO/FIFO when applicable); communicate risks to Supply Planning and Sales.
• Coordinate inventory transfers, returns, write-offs, product holds, and disposition of damaged or nonconforming goods with the authorized internal stakeholders.
• Support QA-led product traceability, recall/withdrawal readiness, and warehouse food-safety or storage-control requirements as applicable; promptly elevate product integrity concerns.

• Plan and oversee daily outbound shipments, delivery schedules, carrier…