Operations Supervisor | Regional Maintenance

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Operations

Supervisor | Regional Maintenance Northern California | Remote Field Based

Remote-based position supporting Northern California.

Schedule:

Monday - Friday (day shift)

Pay: 80 000,00 USD

Lead the Team That Keeps Critical Fueling Infrastructure Running

At World Fuel, we operate a large network of commercial fueling and cardlock locations that support fleets, businesses, and customers across North America.

Why Join World Fuel?

• Lead a critical maintenance and field operations team.
• Manage a network of fueling infrastructure that serves commercial customers every day.
• Work remotely while supporting locations throughout Northern California.
• Partner with operations, construction, compliance, IT, procurement, and leadership teams.
• Join a stable, growing organization with opportunities for career advancement.

What You'll Do Lead Field Maintenance Operations

• Supervise and support Field Service Technicians across the region.
• Assign, prioritize, and monitor maintenance activities to ensure timely service delivery.
• Provide coaching, training, feedback, and performance support to technicians.
• Serve as the first point of escalation for operational and maintenance-related issues.
• Participate in field activities and site support as needed.

Manage Work Orders & Service Requests

• Oversee maintenance help desk tickets, service requests, and work orders from initiation through completion.
• Monitor ticket response times, aging reports, maintenance backlogs, and service levels.
• Evaluate maintenance requests and determine appropriate corrective actions.
• Ensure all work is completed safely, accurately, and documented properly.
• Review completed work orders for coding accuracy, completeness, and supporting documentation.

Coordinate Contractors & Vendors

• Dispatch and manage third-party contractors, vendors, and service providers.
• Monitor contractor performance, work quality, safety compliance, and completion timelines.
• Assist with evaluating repair proposals, quotes, and vendor recommendations.
• Ensure contracted work is completed within scope, budget, and company expectations.

Drive Operational Reliability

• Conduct site visits, inspections, audits, and facility assessments.
• Identify recurring equipment failures and operational risks.
• Support preventative maintenance planning and execution.
• Assist with equipment replacements, facility upgrades, and new site startups.
• Recommend long-term solutions to improve reliability and reduce downtime.

Ensure Compliance & Safety

• Maintain compliance with environmental, health, safety, and regulatory requirements.
• Support incident investigations and corrective action implementation.
• Monitor site conditions, image standards, housekeeping, and operational readiness.
• Assist with emergency response and after-hours operational support when required.

Manage Resources & Reporting

• Monitor parts inventories, maintenance resources, and regional maintenance spending.
• Maintain accurate records within maintenance management systems.
• Generate reports and track key operational performance metrics.
• Support continuous improvement initiatives and operational best practices.

What You'll Bring

Required Qualifications

• Associate degree, technical certification, or equivalent industry experience.
• Minimum 3 years of experience in maintenance operations, facilities maintenance, field services, contractor management, fuel operations, or a related field.
• Experience leading technicians, contractors, or field personnel.
• Strong troubleshooting, problem-solving, and decision-making skills.
• Experience managing maintenance activities, work orders, and service providers.
• Strong organizational and project coordination abilities.
• Proficiency with Microsoft Office, including Excel, Outlook, Teams, and SharePoint.
• Valid driver's license and ability to travel throughout the assigned territory.
• Ability to participate in an on-call rotation.

Preferred Qualifications

• Experience in petroleum, cardlock, fueling, convenience store, retail fueling, or terminal operations.
• Knowledge of fuel dispensing systems, tank monitoring…