Community Association Manager - Project Development

Description

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

We have an excellent opportunity for an experienced Community Association Manager for our New Project Development team. This is an amazing opportunity for continuous growth and development. For more information, please continue reading below!

The Community Association Manager is responsible for overseeing New Communities managed by The New Development Team. Manages and assists in special projects and ensures success in all the Community Association Managers they are assigned to. Must be knowledgeable in company policies and procedures, possess a strong understanding of budgets and finances, and the ability to deliver client satisfaction with Developers and Homeowners ensuring account retention at turnover to Portfolio.

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Savings
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

• Partners with the association Developer Client, Board of Directors, and internal departments to adhere to the introduction and integration of new programs, services, and initiatives. Acts as liaison to ensure quality service is delivered, that Board and new owner expectations are met, and assists with prompt response and resolution to questions/problems.
• Establishes and maintains a positive relationship with homeowners, Board of Directors, and internal departments to ensure a high level of customer service and achievement of company and property goals and objectives.
• Maintains knowledge and understanding of the contract between the association, vendors, and Keystone. Ensures all contractual obligations are being met with the associations managed. Monitors vendor contracts regularly. Ensures monthly vendor meetings take place for successful vendor management of each community.
• Provides information and resources to the New Development Developer/Homeowner Liaison necessary for providing an outstanding customer experience.
• Conducts on-site inspections as required. Identifies deficiencies and provides recommendations and action plans to improve the property. Processes and manages violations and work orders regularly.
• Manages and assists in special projects. Oversees any assigned projects and ensures property maintenance/improvement and other related issues are completed in a timely manner. Maintains open communication and provides timely action updates in CINC for the Board and to residents as required.
• Attends kick-off meetings for new development properties and prepares governing documents for the Developer Client on the deadline provided.
• Coordinates with the New Development Developer/Homeowner Liaison to schedule turnover walks/inspections and oversees turnovers through to completion.
• Prepares Request for Proposal for bid solicitation and prepares/provides bid comparison analysis and Organizational Resolutions.
• Updates association communications and ensures current information is displayed on the association bulletin boards, website, and/or portal. Prepares association…