Service Manager II

The primary responsibility of the Service Manager II is to successfully manage the turnover process, and to supervise and coordinate the team of maintenance workers and vendors, at the assigned property in accomplishing prompt and high-quality turnover of units. In addition, the Maintenance Supervisor is responsible for supervising the activities of maintenance and vendor workers to insure the proper upkeep, inventory and repair of grounds and buildings of the assigned property.

In coordination with the Maintenance Manager and Regional Maintenance Manager, assists in the overall management of maintenance operations by providing back up, and guidance and motivation to the maintenance team at the assigned property to ensure a positive working environment and high-quality community living.

The Service Manager II’s duties and responsibilities include, but are not limited to, the following:

Conduct all business in accordance with company standards and local city, state and federal codes when applicable (e.g., OSHA, ADA, Fair Housing, etc.) Other duties may be assigned.

• Plans, schedules, directs and oversees make-ready turnover work on vacated apartments to ensure work is conducted in a timely manner, and in accordance with Company policies, procedures and objectives.
• Inspects units to determine work required
• Ensures that maintenance teams are aware of and follows Company policies and procedures
• Coordinates with and submits reports to Accounting regarding move-out, including Complete Accounting Move-Charge Form
• Assesses and Completes Carpet/Vinyl Replacement Pro-rate Charges
• Maintains Make-Ready Board
• Oversees and Audits Move-out File and submits reports to Corporate
• Oversees and Audits Move-in Experience of New Tenants and submits reports to Corporate
• Reviews Turnovers (as a double check)
• Ability to Perform all Job Responsibilities of Service Manager I, and provide back up as needed.
• Addresses complaints, resolves problems regarding maintenance technicians and vendors’ workers who are assigned to maintenance tasks.
• Assesses and Reports Water Penetration Status to Corporate
• Manages Monthly Common Area Project List
• Manages the turnover process through supervision of a team of maintenance workers and vendors.
• Participates in interviewing, hiring, and training a team of maintenance technicians and assistant maintenance supervisors;
• Plans, assigns, and directs their work;
• Approves time off,
• Determines rewards and discipline.
• Mentors and Trains Assistant Service Managers
• Responsible for Vendor Training on Company Standards
• Oversees and Reports Maintenance & On-call Schedules to Corporate

• Assist management team with other various tasks required.
• Reports on inventory of rent ready apartments to management team
• Reports on status of “offline” units to management team.

• Be knowledgeable regarding and uphold all company policies, goals and values.

• Represent the community in a professional manner at all times‑on/off property.
• Deliver communication documentation to residents.
• Contribute to resident retention programs.

• Monitors the grounds for safety hazards and ensures unsafe conditions are promptly identified, reported and corrected.
• Gains ongoing knowledge and ensures compliance with all company, local, state and federal safety rules.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations are available, upon request, to assist qualified persons with disabilities to perform the essential functions of the job, as needed.

• Must maintain a neat, clean and professional appearance, and convey courteous, respectful conduct, while working and/or present at any of the communities.
• Must demonstrate ability to satisfactorily perform job duties without seeking outside contractor assistance.
• Must demonstrate excellent customer service and ability to contribute to and foster a team approach to serving residents and maintaining a desirable community.
• Must comply with…