Senior Community Manager

Join to apply for the Senior Community Manager role at First Service Residential
.

$80,000.00/yr - $85,000.00/yr

A Senior Community Manager manages all aspects of community associations, acting as an advisor to the Board of Directors, home owners, and vendors. Independent judgment and discretion are consistently used when advising directors, instructing vendors, and verifying work completed. The role acts under general supervision and has unique training specific to the community association industry. The position manages several communities, utilizes resources within different departments, and may supervise community management staff (training, retention, and performance management).

Compensation: $80-85k. First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

• Responsible for association fiscal management including financial statement review and comprehension.
• Develop and prepare appropriate annual draft budget for Board of Director approval; implement and manage in accordance with the budget.
• Manage association accounting needs including payment of invoices, audit, tax payments, budget, and delinquency monitoring.
• Manage and submit charge‑backs for assigned associations on a monthly basis in accordance with management contract.
• Ensure timely deposit of all checks received on behalf of the Association.

• Ensure all civil code and legal document requirements are met, and association remains in compliance.
• Manage association insurance coverage and needs, ensuring adequate and consistent coverage.
• Serve as liaison to association counsel and recommend when client should contact counsel or file a matter in small claims court. Attendance at small claims court and/or superior court may be required.
• Educate board members on changes to legislation that impact their association.
• Responsible for all aspects of the annual meeting/election process.
• Track and ensure requirements are met for processing CA Secretary of State Filings.

• Act as an interface between the Board of Directors and community.
• Coordinate, attend, and have oversight of all client and board meetings.
• Create agendas, board packets, and other correspondence for board and committee meetings in accordance with the state civil code.
• Conduct and advise the HOA Board during board meetings in accordance with laws and regulations set forth by state law.
• Responsible for all board meeting follow‑up, minutes, and correspondence.
• Receive and review client communication; manage all deadlines and update in Connect Database.
• Manage and oversee vendor relations.
• Manage RFP process; create comparison spreadsheets to analyze and make recommendations as appropriate.
• Provide content for community website and newsletter as directed by the Board.
• Responsible for all association files in accordance with company standardized hard copy and electronic system policies, or client document retention policy.
• Responsible for the quality of the work product presented to the client, regardless of whether it is produced by another department or an Associate.
• Conduct all walkthroughs (landscape, violation, architectural review and turnover, work order verification) and complete appropriate follow‑up.

• Retain the association clients assigned to be managed.
• Foster team building among all First Service Associates and Departments. Effectively use company tools and resources, including ACM, Community Design Review Specialist, Call Center, and Accounting Staff in accomplishing daily tasks in an efficient and respectful manner.
• Consult and use industry expertise in community management to make recommendations to the board for the betterment of the community.
• Attend and exhibit leadership at industry functions.
• Must have reliable transportation, driver’s license, and be able…