Accounts Receivable Manager

First Service Residential provided pay range

This range is provided by First Service Residential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$70,304.00/yr - $71,000.00/yr

The Accounts Receivable Manager is a member of the leadership group in First Service Residential’s Client Accounting Department. The AR Manager ensures excellent service is delivered to internal and external clients. The position involves a mixture of detail-oriented process activity and leadership ability. The AR Manager will lead the AR team toward 100% accuracy and model excellent problem solving and issue resolution skills.

$70,304 – $71,000.00 per year. First Service Residential will compensate the successful candidate in accordance with the posted range. The base pay range is subject to change and may be modified in the future.

• Ensure all homeowner, board member, and community manager inquiries regarding account status or transaction details are answered within 24 hours; personally handle all issues elevated to the Manager level.
• Learn First Service Residential’s accounting system (Jenark) and other proprietary tools and become an expert in their application.
• Accurately process recurring (assessments) and non-recurring (late fees, interest, violations, etc.) charges to all homeowner accounts.
• Process daily cash receipts, exceptions, and returned items; may delegate to AR Leads.
• Ensure assessment statement mailings are processed timely and accurately, including reconciliation, coupon generation, and data transmission to the outsourced statement and/or coupon production company.
• Carry out delinquency actions as outlined in an association’s delinquency policy and review delinquency reports to ensure staff adherence to due dates.
• Ensure all attorney payments are processed and posted promptly.
• Produce proposed delinquency policies for new associations.
• Ensure accuracy of monthly late fees for 15, 30, 16, and 20 day policies.
• Maintain electronic storage of all AR documentation.
• Keep Jenark and Connect unit and resident data in sync and review exceptions monthly.
• Set up new owners in accounting software in a timely manner.
• Maintain AR procedure manual and keep processes current.
• Provide monthly counts via CARIA for statements, reminder notices, ACH, and e‑statement items to Corporate Accounting.
• Provide monthly reports to Corporate Accounting for late fee credits, reminder notice credits, and bankruptcies.
• Create and distribute monthly deadline and phone schedule to AR staff.
• Update Jenark Building and RC File with approved delinquency policies and monitoring schedules.
• Review delinquency documents for take‑over associations.
• Assume responsibility for performance duties during sick or vacationing personnel periods.
• Produce title searches as required.
• Review terminated association items completed by staff when necessary.
• Reconcile all GL researched items monthly and address deficiencies.
• Review staff payroll submissions.
• Post monthly report of assigned delinquency deadlines and report on missed deadlines.
• Other duties assigned as necessary.

• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent written and verbal communication skills.
• Timely for work and meetings.

• Bachelor’s Degree preferred, 4+ years accounting experience, at least one year in management.
• 2+ years performance managing direct reports.

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to communicate effectively to work with staff and internal/external clients.

• Oversee the Accounts Receivable team.
• Develop and train staff, delegate appropriately.

• General office equipment.

• Medical, dental, and vision plans (full time and part time 30+ hours).
• Part time 20+ hours qualify for dental and vision.
• 401K match.
• Time off including vacation, sick, and company paid holidays.
• Pet insurance available.
• Tuition reimbursement.
• Legal services.
• Free…