Senior Community Association Manager

Overview

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

We have an excellent opportunity for an experienced Senior Community Association Manager to join our amazing environment with an opportunity for continuous growth and development. For more information, please continue reading below!

The Senior Community Association Manager is responsible for overseeing the portfolio of communities managed by a selected group. The Senior Community Association Manager manages and assists in special projects and ensures success in all of the Community Association Managers they are designated to. The Senior Community Association Manager is to primarily obtain knowledge in company policies and procedures, have a strong understanding of budgets and finances, and the ability to maintain client satisfaction and account retention.

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

• Meet with Associations 1-2 times per week onsite.
• Willingness to manage and assist in special projects.
• Manage all operations for a portfolio of community associations.
• Demonstrate consistency in all areas.
• Provide leadership and consulting with our clients on best practices with regard to the management and oversight of their community.
• Manage and run monthly, bimonthly, quarterly, and annual Board Meetings.
• Work extensively with the Board of Directors, vendors, contractors, and homeowners within the various communities.
• Update association communications and ensure current information is displayed on the association bulletin boards, and website.
• Prepare association newsletter and/or other communication with owners and residents as required.
• Strong Knowledge of industry trends.
• Create budgets and manage financials.
• Compliant with company policies and procedures.
• Client Satisfaction and Account Retention.
• Partner with the association Board of Directors and internal departments to adhere to the introduction and integration of new programs, services, and initiatives.
• Participates in management training.
• Provide exceptional support to meet or exceed expectations of a high-volume, high-demand, tailored services as needed for a client base with complex operations and/or a variety of high-end amenities.
• Maintain strong knowledge of industry trends.
• Participate in emergency phone and in-house coverage schedule.
• Follows all Human Resources policies. Attends/participates in all required training and mandatory meetings.
• Practice and adhere to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

• CAI or CACM designation preferred.
• Must obtain a passing score on the Keystone Senior CAM test.
• Must have a valid California Driver’s License.
• Must have reliable transportation and the ability to drive to and from communities.
• 4 plus years of experience in customer service.
• Demonstrate effective oral and written communication and listening skills.
• Exhibit professionalism and calm demeanor.
• Demonstrated problem-solving abilities.
• Comprehensive industry knowledge.
• Substantial office presence.
• Excellent interpersonal skills.
• Strong verbal and written communication.
• Must…