Order Administration Supervisor; SSO Division Irvine, CA)

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges.

At Parker, our team members belong, matter and make a difference.

The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/ business jet operators, the military, airframe/ engine manufacturers, as well as independent service centers.

With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it's needed.

The Order Administration Supervisor/Lead supports and develops the Order Management Specialist/Admin Specialist team within Services and Support Operations (SSO), ensuring the quality, timeliness, accuracy, and compliance of the order management function. This role advocates for the team's continuous improvement, coordinates daily workload and priorities, and serves as an escalation point for complex order, customer, and process issues, while directly supporting the Military aftermarket team's order processing, customer support, and administrative needs.

Has Direct Reports:
Yes — supervises/leads Order Management Specialists.

Supervisory/lead responsibility includes, but is not limited to, training and developing team members, assigning and balancing workload, coaching and counseling employees, monitoring performance against objectives, and identifying process or compliance issues for corrective action. This role interacts regularly with internal teams — including military business teams, contracts, pricing, finance and division operations — as well as with customers and outside contacts.

• Supervise and direct the daily work activity of Order Management Specialists/Admin Specialists; distribute and balance workload appropriately across the team.
• Coach, train, and develop team members; support onboarding and cross-training to build depth and consistency in order management practices.
• Oversee the processing and management of customer orders, ensuring accuracy and timely fulfillment in accordance with Customer Service Administrators' flow-down instructions and terms and conditions of purchase orders/maintenance agreements.
• Serve as an escalation point of contact for customers and internal teams to resolve complex order status inquiries and order-related challenges.
• Collaborate with internal teams — military business teams, contracts, pricing, finance and division operations — to address order-related challenges,…