Senior Program Manager - National Account

At Cresa, we believe our clients deserve better. A better space to work, create, build, grow. A better outcome for their people and organization. A better partner who puts their needs first, helping them navigate the landscape, tilting the playing field in their favor and giving them an insider’s edge.

Our mission is to find and foster the best environment for every business. Our purpose is to think beyond space - strengthening those we serve and enhancing quality of life for our clients and employees. We are built to champion our clients’ aspirations through real estate. When considering partnership, we strive to connect with those who share our values:
Work Together, Create Value, Be Tenacious, Enhance Community, and Embrace Diversity
.

We believe in being the change. We work together to find new ways of doing things that create value for our clients — and for each other. Because there is not much that feels better than collaborating to make a positive difference each day.

At Cresa, we offer an opportunity to be part of something bigger. To learn, advance, mentor and be recognized. Your voice will be heard, and you will be valued for both your individual and team contributions.

The Senior Program Manager, will lead the planning and execution of a large-scale laboratory and office relocation projects. The initial project supports a 125,000-square-foot laboratory and office facility and includes construction, tenant improvements, laboratory move, add, and change (MAC) activities, and operational readiness for highly technical environments. The Senior Program Manager will serve as the primary point of contact for laboratory relocation activities and will coordinate laboratory users, facilities teams, project delivery, design and construction partners, specialized consultants, and other internal and external stakeholders.

This role requires a strong customer service mindset, deep understanding of laboratory operations, disciplined program governance, and the ability to maintain operational continuity in a fast-paced environment with complex stakeholders.

• Relationship Management
  • Serve as the primary liaison between internal stakeholders, laboratory users, facilities teams, and external partners.
  • Develop and maintain a list of impacted stakeholders; capture needs and expectations; build support; and channel or mitigate opposing viewpoints.
  • Provide clear, timely communication across project phases and maintain a strong customer service focus.
  • Identify benefits, conflicts, dependencies, and risks within the relocation program and propose options to leadership.
• Program Framework and Reporting
  • Establish and review key performance indicators for scope, schedule, budget, change orders, risk, project milestones, move readiness, and operational continuity.
  • Prepare and support executive communications, status reporting, decision support, and escalation management.
  • Maintain comprehensive project documentation, including move plans, equipment inventories, communication records, project tools, templates, dashboards, and lessons learned.
• Program Management Governance
  • Lead and oversee all phases of tenant improvement construction for laboratory, research, and office environments, including planning, design coordination, construction, commissioning, occupancy readiness, turnover, and closeout.
  • Plan, coordinate, and manage laboratory relocation activities, including moves, additions, and changes (MAC).
  • Oversee inventory management, cataloging, documentation, and relocation readiness for laboratory equipment and other critical assets.
  • Coordinate multi-disciplinary teams across facilities management, project delivery, design, construction, laboratory operations, and specialized…