High Rise Regional Director

Description

The Regional Director - High Rise
is responsible for First Service Residential’s Management operations in a particular market area or business segment. The Regional Director is a team builder and leader that ensures high levels of service and client satisfaction, uses FSR resources to the advantage of staff and clients, and understands the local market. Regional Directors are experts in common interest development management, excellent communicators, creative problem-solvers, inspirational motivators and promoters of FSR’s growth.

Ideal Candidate MUST HAVE
:
Strong People Leader skills, excellent communication, and Community Management experience (Preferably HOA).

MUST HAVE
:
Experience as an onsite General Manager (HOA).

Compensation: $120-130k + up to 18% annual bonus
First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Attracts, develops, and retains a diverse team of managers knowledgeable and capable ofmeeting the property management needs of each client. Leads and collaborates with support team members to successfully onboard new community managers and other associates as needed.
• Provides ongoing support with training, coaching, and developing career paths forassociates that desire growth opportunities.
• Regularly influences and mentors community managers and their teams and communicates the importance of having a positive attitude, demonstrating professionalism, and maintaininga strong work ethic.
• Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures and owning issues and solving problems in collaboration with other departments to deliver measurable business results.
• Conducts ongoing performance management activities by providing constructive feedback and coaching through regular check-ins, structured one-on-meetings, mid-year touchpoints,and annual reviews.
• Has a regular meeting cadence to review key performance indicators, update on companyinitiatives, discuss client expectations, review financials, address training needs and overall department objectives
• Supervises community management staff that support the operations of a portfolio of accounts. Interacts with developer clients during the phasing and turnover of projects toensure proper annexation, account set-up, account management, client (developer) communication, and other duties related to the transitioning of a new building or community.
• Reviews and approves payroll for the area of responsibility and timely submits to the payroll department.
• Has the ability to interview, select, train, manage and discipline staff members and make recommendations for disciplinary action and termination.
• Will provide advice and recommendations to subordinates in matters relating to complaints and disputes brought about by internal and external customers.
• Supervise staff, both direct and indirect reports, including exempt and nonexempt.
• Refer to Regional Director Playbook for an additional description of the role and responsibilities of this position.

Client Retention - Maintain client satisfaction by ensuring excellent…