Director of Operations, Hardware

The Director of Operations, Hard Goods owns the end-to-end operational pipeline that turns WIN’s hard goods — including Smart Parks, Blast Motion, and TrainVR — into deployed, customer-ready products. This role is accountable for the full lifecycle from contract manufacturing through procurement, assembly, software provisioning, 3PL logistics, and last-mile shipping.

This is a strategic operational leadership role with a long-term mandate: build the supply chain and operations function that supports WIN’s hard goods portfolio as it grows across multiple product lines over the coming years. Success is measured by the volume of units shipped and successfully delivered each month, the unit economics of every product line, and the maturity of the systems and partnerships that make that volume repeatable.

You’ll own the S&OP process, drive financial discipline across the deployment cost stack, and manage a network of external partners (CM, assembly, 3PL, logistics) along with a small internal team. This is a role for someone who wants to build something durable — not just hit a quarterly number.

This position requires frequent visits to manufacturing sites and 3PLs located in Orange County, California.

• Own the relationship with our contract manufacturers across all hard goods product lines and ensure parts procurement runs smoothly against forecasted demand.
• Build, maintain, and own the S&OP process — aligning demand signals, production planning, and inventory positioning across the supply chain and across product lines.
• Anticipate supply risks (lead times, component shortages, quality issues) and put mitigations in place before they impact shipping volume.
• Develop the long-term sourcing strategy: dual-sourcing, regional diversification, supplier development, and cost-down roadmaps.

• Manage assembly partners to ensure inbound inventory is checked in, verified, and built to spec across product lines.
• Own the software provisioning process at the unit level — ensuring the correct software, configurations, and serialization are loaded onto each system.
• Maintain the system-of-record tying each individual unit (ball tracker, sensor, gateway, headset, etc.) to a specific customer deployment, so we always know which serial numbers are destined for which customer.
• Drive quality gates and verification checkpoints at the assembly stage to catch defects before units leave the line.

• Oversee the handoff from assembly to the 3PL — ensuring units are checked in accurately and inventory visibility is maintained across all product lines.
• Manage 3PL operations for outbound fulfillment: pick, pack, stage, and ship.
• Partner with logistics providers to ensure shipping from the 3PL to the customer is efficient, on‑time, and cost‑optimized.
• Continuously benchmark and negotiate freight costs and SLAs.

• Maintain total financial control over the landed cost of every WIN hard good — from parts through delivery — across Smart Parks, Blast Motion, TrainVR, and future product lines.
• Operate within a defined deployment budget, with clear visibility into variances and trade‑offs.
• When exceptions or trade‑offs are required, surface them with full context (cost, timing, quality impact) so leadership has the visibility to decide.
• Report monthly on cost per unit, budget vs. actual, and unit economics trends across the portfolio.
• Drive the long‑term cost-down roadmap as volume scales.

• Small internal team supporting hard goods operations, with the model designed to scale through systems and partners rather than headcount.
• Extended team: a network of third‑party vendors and partners —…