Vice President, Quality & Fulfillment

Job Description

Description:

Role Summary

Summary and overall objectives of the job.

The Vice President, Global Quality & Fulfillment leads Rand Technology’s worldwide fulfillment, inspection, and quality functions to ensure flawless execution, perfect order performance, and uncompromising product integrity. Reporting to the President & COO, this role drives global operational excellence, certification compliance, and continuous improvement, while fostering a “Quality First” culture and scalable systems that support Rand’s global growth.

• Oversee all global fulfillment centers to ensure standardized, efficient, and compliant operations (U.S., Hong Kong, Singapore, & Amsterdam).
• Drive flawless execution in inspection, packaging, and shipping to achieve perfect order targets and superior customer satisfaction.
• Lead global logistics and trade compliance, ensuring cost-effective, accurate, and timely performance.
• Maintain audit readiness and certification compliance (ISO
  9001, ISO
  14001, AS6081, AS9120, ESD S20.20).
• Manage risk mitigation and long-term scalability across the Fulfillment and Quality network. This includes maintaining capacity utilization & planning in line with projected growth in product types and volume.

• Champion Lean, Six Sigma, and Theory of Constraints to eliminate waste, reduce cycle time, and increase throughput.
• Develop KPIs and dashboards that measure precision, speed, and quality across all facilities.
• Implement best practices in workflow automation, inspection data capture, and digital tracking.
• Standardize processes globally while allowing regional flexibility to meet local requirements.
• Lead systems and process improvement projects to enhance visibility and control within ERP and inspection platforms.

• Maintain a “Quality First” culture ensuring zero counterfeit escapes and zero critical audit findings.
• Establish, socialize, and integrate inspection standards aligned with customer & contractual requirements.
• Lead the global Quality organization, including QMS and Engineering teams, to ensure disciplined root‑cause analysis and timely corrective actions.
• Expand the Quality Center of Excellence model emphasizing inspection accuracy and first‑pass yield.
• Serve as the executive point of contact for customer and supplier quality matters, ensuring prompt and professional resolution.

• Serve as the quality and fulfillment liaison to Sales and Sourcing, ensuring expectations are met and exceeded.
• Represent Rand Quality confidently in customer and supplier audits, meetings, and technical discussions.
• Partner with IT and Finance to enhance traceability, reporting, and compliance systems.
• Support supplier qualification and proactive sourcing quality initiatives.
• Work with Engineering to ensure timely and accurate input to Sales & Sourcing on alternative components, non-conformances, and MRB disposition.

• Lead a global team including Regional Fulfillment Managers, Global Quality Manager, QMS Manager, Sr. Director of Engineering, and Logistics & Trade Compliance Manager.
• Build a culture of accountability, collaboration, and continuous improvement across all facilities.
• Mentor site leaders as process and quality ambassadors; develop succession and capability plans.
• Ensure clear communication, aligned procedures, and consistent performance management globally.

Perfect Order Execution — >

99.5% accuracy with zero shipment, labeling, documentation, or inspection errors.

• On-Time Delivery :
  Orders arrive within the promised timeframe.
• Completeness :
  Full and correct quantities delivered.
• Condition :
  Undamaged, verified products.
• Accuracy :
  Documentation and invoicing correctly.
• Cost :
  Delivered at agreed price with no variance.

• Quality First — Zero critical audit findings; improved inspection accuracy, defect detection, and counterfeit avoidance.
• Root‑cause, preventive, & corrective actions for any issues initiated within 48 hours.
• Cycle Time & Throughput — consistency & continuous improvement in order‑to‑ship and inspection lead…