Quality Assurance & Regulatory Manager

The Quality Assurance & Regulatory Manager provides leadership and day-to-day management of NURA's Quality Assurance and Regulatory functions while supporting the strategic direction established by the Director of Quality. This role is responsible for maintaining and continuously improving the Quality Management System (QMS), regulatory compliance programs, supplier qualification, customer technical support, documentation systems, and ingredient safety initiatives.

The position leads the Quality Assurance and Regulatory team while partnering closely with Quality Control, Operations, Procurement, Sales, Customer Service, and the China Office to ensure products consistently meet regulatory requirements, customer expectations, and NURA's quality standards.

Reporting directly to the Director of Quality, this position translates strategic initiatives into day-to-day execution, develops departmental talent, drives continuous improvement, and serves as the primary leader for Quality Assurance and Regulatory activities.

Direct Reports:

• Quality Assurance & Regulatory Staff (US)
• Documentation and Quality Assurance Specialist Staff (China)

Primary Responsibilities:

• Quality Management Leadership
• Lead the Quality Assurance, Documentation, and Regulatory departments in both the US and China Offices, establishing priorities, workload, and performance expectations.
• Manage and continuously improve NURA's Quality Management System (QMS). NURA’s QMS includes but is not limited to (NURA & Manufacturer Certification Maintenance, Ingredient and Supplier Quality Documentation, Complaint Handling & Resolution, Ingredient/Manufacturer/Facility regulatory documentation., etc.)
• Establish departmental KPIs and monitor performance against quality objectives.
• Lead management review activities and quality performance reporting.
• Drive continuous improvement initiatives using data and risk-based decision making.
• Standardize quality processes across U.S. and China operations.
• Ensure quality and regulatory activities are executed proactively, with clear ownership, timely communication, and defined completion timelines.

Regulatory & Compliance

• Ensure compliance with FDA, FSMA, FSVP, USDA Organic, Non-GMO Project, Kosher, Halal, SQF, customer-specific requirements, and other applicable regulations.
• Oversee regulatory documentation, technical documentation, and customer compliance requests.
• Review regulatory changes and implement appropriate internal actions.
• Lead regulatory assessments for new products and suppliers.
• Serve as the primary internal resource for regulatory interpretation and customer regulatory inquiries.

Supplier Quality Management

• Oversee the FSVP Program at NURA ensuring qualification activities are being maintained, documentation and assessments are being performed according to established SOPs, and compliance gaps are addressed immediately.
• Approve supplier qualification activities.
• Review supplier audits, risk assessments, CAPAs, and performance metrics.
• Drive supplier quality improvement initiatives.
• Escalate supplier quality concerns and monitor corrective actions.

Customer Quality Support

• Oversee customer questionnaires, technical documentation, specifications, COAs, allergen statements, regulatory forms, and certification requests, ensuring proper checks are in place and systematic improvement efforts are implemented to ensure documentation is current, accurate, and professionally answered.
• Lead customer audits and quality meetings.
• Provide technical guidance to Sales and Customer Service.
• Lead customer complaint investigations requiring Quality Assurance involvement ensuring prompt response, effective root cause analysis, corrective actions, and document closure.

Documentation & Quality Systems

• Ensure all controlled…