Analytics and Reporting Manager; North America Quality Center - NAQC)

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Hyundai Motor Group North American Quality Center. (NAQC) is the quality arm for all North American models of the Korean-based Hyundai Motor Group. Our success in satisfying the demands of increasingly sophisticated consumers is a direct result of the investment Hyundai has made in the future of American automotive engineering. We are committed to becoming the leading automotive maker by delivering uncompromising quality and maximum customer satisfaction through revolution and change.

Hyundai Motor Group North American Quality Center (NAQC) is currently looking for an Analytics & Reporting Manager, at our Irvine, CA facility who will:

Manage the Data Analytics and Reporting team to deliver accurate and actionable quality reporting that empowers informed decision making. Identify quality issues and manage the quality action process. Collaborate with cross functional and global teams to monitor quality issues, analyze external quality indicators and customer data, and elevate new quality cases.

Responsibilities:

Analytics & Reporting Delivery:

• Translate complex quality metrics into actionable insights using statistical analysis, trend analysis, root cause analysis, and data visualization techniques
• Build and maintain comprehensive, automated reports that serve the diverse reporting needs of quality stakeholders across the organization
• Monitor syndicated quality studies (J.D. Power, Consumer Reports) and develop action plans for Hyundai, Genesis, and Kia brands
• Support ad-hoc analysis requests and provide data-driven insights to inform strategic decisions

Quality Issue Management & Process Improvement:

• Identify, analyze, and prioritize quality initiatives within the North American quality action process
• Manage the working list of prioritized quality issues across North America; escalated new quality cases and collaborate with global teams to monitor and resolve them
• Conduct monthly performance reviews, identify improvement opportunities, and implement process enhancements to optimize outcomes
• Lead cross-functional collaboration through regular meetings with internal teams and affiliates to align quality priorities and drive continuous improvement
• Lead and manage the Analytics and Reporting team, providing guidance, support, and mentorship to drive exceptional performance and achieve organizational goals and KPIs
• Manage budget, resource allocation, and forecasting activities
• Foster a learning culture that encourages team members to develop analytical expertise and problem-solving capabilities

The ideal candidate is…

• A curious, self-directed learner who asks thoughtful questions to deeply understand the automotive quality business, industry standards, and divisional operations – and actively seeks mentorship and technical knowledge to accelerate their growth
• A natural connector who builds trust and partners effectively across all organizational levels – from entry-level engineers to executive leadership
• Someone who champions customer needs and translates their feedback into actionable quality improvements
• A resourceful problem-solver with relentless attention to detail
• Someone who takes ownership in moving the teams towards division goals with energy and accountability.

Basic Qualifications:

Education & Experience:

• Bachelor’s degree in engineering, data science, computer science, business, statistics, economics, mathematics, or related field
• 7+ years of automotive industry experience
• 3+ years of experience in analytics, data reporting, or business analysis roles
• 3+ years of experience leading or managing teams
• Strong analytical mindset with ability to…