QA Manager

NURA USA LLC aims to be the premier next generation ingredient provider focused on delivering better ingredients. Our team consistently demonstrates a relentless desire to help our customers achieve success, pursues sustainable innovative ideas for future generations, and utilizes a long-term strategic approach to be a true partner to our customers in the dietary supplements, food, and beverage industries. NURA USA is looking for a Quality Assurance Manager to join our team.

The Quality Assurance Manager is a hands-on leader responsible for the daily execution, oversight, and continuous improvement of NURA’s Quality Assurance programs. The position manages team priorities and performance while personally performing, reviewing, and completing critical Quality Assurance activities when needed. The manager ensures certifications, customer documentation requests, complaints and CAPA, SOPs, and quality-related supplier follow-ups are accurate, compliant, and completed on time.

The role supports supplier qualification and FSVP activities in coordination with regulatory staff. The role works closely with the Director of Quality on complex customer and supplier requirements, major risks, and strategic initiatives.

Responsibilities include, but are not limited to:

• Lead daily work across QA and Documentation; establish priorities, assign responsibilities, balance workloads, and ensure deliverables are completed.
• Work hands-on in core processes, including document review, supplier qualification, complaint investigation, and technical responses, as needed to resolve issues and maintain service levels.
• Coach team members, establish clear expectations, provide timely feedback, and address performance or execution gaps.
• Monitor departmental KPIs; report progress, bottlenecks, risks, and recovery plans to the Director of Quality; promote proactive communication and continuous improvement.

• Oversee and contribute to customer technical and documentation requests involving NURA, suppliers, and ingredients, including specifications, COAs, questionnaires, statements, and certifications.
• Ensure responses are complete, technically sound, consistent, professional, and delivered within established turnaround targets.
• Challenge incomplete or unclear supplier information, coordinate with internal subject-matter experts, and improve templates, checks, document currency, and workflows.
• Oversee all internal and external QA-related communications to ensure they are accurate, complete, clear, and timely, supporting customer confidence, effective issue resolution, and positive business outcomes for customers and NURA.

• Maintain NURA company/facility certifications and applicable supplier and product certifications, including GMP, Organic, and other customer- or product-specific programs.
• Coordinate renewal schedules, audit preparation, documentation, internal checks, and corrective actions to prevent lapses in compliance.
• Ensure procedures and day-to-day practices continue to satisfy applicable certification and regulatory obligations; obtain specialist guidance when necessary.

• Lead or directly support complaint investigations, root-cause analysis, corrective/preventive actions, customer communication, timely closure, and effectiveness follow-up.
• Maintain and improve QA SOPs, controlled documents, change control, and associated quality records.
• Work with other departments to ensure cross-functional procedures are understood, followed, and improved when gaps or recurring issues are identified.
• Support internal audits,…