Call Center Sales Representative

Mutual of Omaha Mortgage is a full‑service lending company offering both forward and reverse mortgage products, including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced loan officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works collaboratively, please review and apply for our opening below!

At Mutual of Omaha Mortgage, we’re seeking experienced call center sales & service professionals to handle a high volume of primarily outbound calls, internally known as Sales & Service Development Representatives.

This role emphasizes developing new opportunities through structured outreach, prospecting, and lead qualification. The ideal candidate is a fast learner with strong communication skills, able to follow scripts, adapt in the moment, and quickly build rapport. Success in this role requires thriving in a fast‑paced, growth‑oriented environment and effectively engaging customers.

• Manage a high volume of warm outbound and inbound calls efficiently, with a focus on servicing, prospecting, and lead qualification.
• Conduct initial contact and follow‑up to identify needs and determine customer fit.
• Follow scripts verbatim for products and services, applying rebuttals as needed.
• Build trust‑based relationships by going above and beyond in addressing early customer concerns.
• Offer service support or handle simple service questions prior to transferring to a loan officer.
• Consistently meet individual and team targets for lead conversion, customer service, productivity, and quality.

• 1+ years of experience in outbound & inbound sales, call center, or phone‑based customer engagement.
• Excellent phone communication skills—clear, confident, and persuasive.
• Strong ability to qualify leads, handle objections, and follow structured scripts.
• Proven track record of proactive outreach and early‑stage sales development.

Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include:

• Vacation — vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
• Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
• 9 paid holidays + 1 cultural celebration day (floating holiday).
• Multiple PPO medical plans, as well as HDHP‑eligible plan.
• Vision coverage.
• Company‑paid life insurance.
• 401(k) with a generous employer match.
• Additional benefits including optional life, FSA, pet insurance, etc.
• Free legal services.
• Employee loan program.

• Associate

• Full‑time

• Finance, Sales, and Customer Service