HVAC Cooling Customer Engineer - Reno, NV

HVAC Cooling Customer Engineer – Reno, NV at Vertiv

A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The role requires establishing, promoting, and maintaining excellent rapport with all customers, co‑workers, sales representatives, and others, as well as continuous communication with Area/District Offices and the direct manager.

• Rely on direction to accomplish goals.
• Perform a number of work‑related tasks.
• Capable of working under direct supervision or independently based upon training.
• Maintain certifications per job requirements.

• Render on‑site and phone assistance to customers.
• Communicate with National Technical Support on equipment issues.
• Perform work‑related tasks according to company guidelines for scheduled maintenance.
• Implement Field Change Notices according to published guidelines.
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.

• Operate in a safe manner in accordance with published safety guidelines.
• Must wear appropriate PPE as per company guidelines and accordance with job duties.
• Adhere to work hours policy guidelines – “14 hours rule.”
• Report all work‑related accidents or injuries within 24 hours to the appropriate personnel.

• Provide accurate and timely reporting according to company guidelines.
• Submit timecards, expense reports, mileage reports, ticket closure, forms, etc.
• Maintain individual inventory in accordance with company policy.
• Maintain company property according to company policies.
• Manage vehicle, credit cards, PPE, test equipment, laptop, pager, etc.

• Provide proper and adequate communication to internal and external customers.
• Provide estimated time of arrival to the customer when applicable.
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment.
• Strive to provide all customers a “first‑time fix” for their equipment.
• Maintain customer satisfaction rates according to company guidelines.
• Attend customer meetings as required.

• Maximize productivity by combining service opportunities.
• Complete all work in an efficient and timely manner.
• Capable of making technical and commercial decisions under pressure.
• Properly evaluate site and equipment for appropriate billing status.
• Maintain productive utilization rate according to company guidelines.
• Perform inventory cycle counts according to company guidelines.
• Adhere to company dress code and safety regulations.
• Meet or exceed on‑site response time requirements for each customer.
• Understand and comply with company startup/escalation processes and procedures.
• Maintain proper and adequate level of internal communications.
• Perform several work‑related tasks (with proper supervision).
• Capable of working under direct supervision or independently based upon training.
• Maintain certifications per job requirements.

• High School Diploma or G.E.D. equivalent.
• HVAC – Certificate Program degree or equivalent experience in the field.
• Six years military experience in a related field.
• Equivalent industry experience with EPA refrigerant license.
• Basic electrical knowledge.
• Interpersonal and professional skills.
• Reliability and team player.
• Familiarity with electrical/electronic test equipment and fundamentals.
• Ability to read and interpret electrical line diagrams and blueprints.
• Working knowledge of Ohm’s Law and HVAC theory.
• Technical skills and ability to perform basic site evaluation (environmental temperature, general operating conditions).
• Elementary fix/repair techniques under directed supervision.
• Capability to return unit to full operating conditions under supervision.
• Ability to summarize and report all work‑related tasks performed.
• Strong communication, customer service, troubleshooting, safety, organizational, planning, computer, and mechanical aptitude skills.

• Regularly stand, walk, use hands and fingers, handle objects, tools, reach with hands and arms, stoop, kneel, crouch, crawl, talk, hear, and smell.
• Frequently sit and climb or balance.
• Specific…