Principal Engineer, Software Development Engineering; Apps

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first‑ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, ™, and San Disk® Professional brands.

We are a key partner to some of the largest and highest‑growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever‑growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.

Be part of a small, dynamic, team of Customer Firmware Engineers within the Hard Disk Drive organization. The Customer Firmware team is missioned to be the first touch point on technical customer engagements, processes, and technical discussions involving firmware. Customer Firmware Engineers work closely with validation organizations, firmware development teams as well as multiple Sales related teams. The ideal candidate will have a passion for helping customers through technical issues, ensuring Western Digital is meeting customer needs and expectations in firmware while thriving in a dynamic work environment where multi‑tasking skills are challenged.

• This is position is in the Customer Firmware Support team whose mission is to ensure customer satisfaction on firmware features, HDD qualifications, and on‑going support
• The team is responsible for bringing up new HDD products and providing firmware engineering technical support to customers throughout the product life cycle
• Communicate customer status and priorities into upper management
• Develop customer technical material and guide customers through technical discussions
• Lead internal process improvement initiatives through work sessions and training

• Bachelor's degree in Computer Science, Software Engineering, or related field;
  Master's degree preferred
• 4+ years of experience in relevant software development, with at least 2 years in a more senior technical role
• Proven track record of designing and delivering medium‑scale software projects
• Proficiency in multiple programming languages such as Java, Python, C++, web service design
• Strong understanding of software architecture principles, design patterns, and best practices
• Experience with cloud computing platforms (e.g., AWS, Azure, GCP) and microservices architecture
• Proficiency in Agile methodologies and Dev Ops practices
• Demonstrated proficiency in performance optimization and scalability design for high‑traffic applications
• Experience with CI/CD pipelines and automated testing frameworks
• Strong analytical and problem‑solving skills with attention to detail
• Excellent communication and interpersonal skills, with the ability to influence cross‑functional teams
• Deep knowledge of web application development, and enterprise software solutions
• Exposure to project management and experience in driving technical initiatives

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender‑related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual…