Cash Application Specialist

The Cash Application Specialist processes and applies customer payments across multiple methods, maintains accurate accounts receivable records, and supports timely cash collection. This role verifies and posts payments, researches and resolves discrepancies, processes authorized deductions and adjustments, and prepares reconciliations and reports related to accounts receivable activity. The specialist collaborates closely with internal teams and external customers to ensure accurate customer accounts, efficient payment application, and continuous improvement of accounting processes.

• Accurately post customer payments by recording cash, checks, credit card transactions, ACH payments, wire transfers, and other forms of payment.

• Apply customer payments to the appropriate invoices and accounts to ensure accurate and timely cash application.

• Verify payment information and supporting documentation to ensure correct transaction processing.

• Research and resolve unapplied cash and payment discrepancies in a timely manner.

• Maintain accurate, organized, and up-to-date cash application records and documentation.

• Process authorized adjustments and deductions related to customer accounts in accordance with company procedures.

• Maintain accurate customer accounts receivable records and ensure data integrity.

• Update receivable balances by reviewing and reconciling outstanding invoices and payments.

• Research customer account activity and payment history to identify discrepancies or outstanding balances.

• Assist with resolving customer account issues and payment questions by providing clear, professional responses.

• Review customer payment plans, payment history, credit information, and account activity to support collection resolution efforts.

• Assist with the identification and resolution of valid or authorized customer deductions.

• Coordinate monthly transfers and reconciliations related to accounts receivable activity.

• Verify account totals and prepare reports related to accounts receivable and cash application as needed.

• Research account discrepancies and work with internal departments and customers to resolve issues.

• Reconcile payment activity and customer accounts regularly to ensure accuracy and completeness.

• Prepare, maintain, and update reports related to cash application and accounts receivable activity.

• Identify trends, recurring discrepancies, and opportunities to improve processes, accuracy, and efficiency.

• Communicate professionally with customers, vendors, coworkers, supervisors, and leadership regarding account and payment matters.

• Respond to account and payment inquiries in a timely, courteous, and professional manner.

• Partner with Accounts Receivable, Accounting, Sales, Customer Service, and other departments to resolve account issues and improve workflows.

• Proactively engage team members and business partners to identify solutions and drive process improvements.

• Provide professional telephone and written communication when working with internal and external stakeholders.

• Maintain accounting records and documentation in accordance with company policies and procedures.

• Support the Accounting team with special projects and other activities as needed.

• Assist with process improvement initiatives designed to increase accuracy, efficiency, and productivity in cash application and accounts receivable.

• Accomplish accounting and organizational objectives by completing related duties and responsibilities as assigned.

• High school diploma or equivalent.

• Previous experience in Accounts Receivable, Cash Application, Accounting, or a closely related field (preferred).

• Strong working knowledge of Microsoft Office applications.

• Intermediate…