Principal Process Improvement Specialist, Cross Mile Continuous Improvement; XMCI

Principal Process Improvement Specialist, Cross Mile Continuous Improvement (XMCI)

The Global Standards & Customer Excellence (GSCE) organization is seeking a Principal Process Improvement Specialist to drive network-wide projects and innovate new processes at scale to join our Cross Mile Continuous Improvement (XMCI) team. This role serves as a strategic owner for complex continuous improvement initiatives, building the mechanisms that determine where the organization should focus its improvement efforts. The specialist evaluates training, project opportunities, validates impact and resource requirements, and ensures that only the highest value Kaizens and continuous improvement programs move forward.

Responsibilities include building prioritization tools, aligning stakeholders on selection criteria, maintaining clear visibility into program status and results.

• Guide organization wide initiatives that require deep problem solving, cross-business alignment, and coordination with senior leaders across Operations, Finance, Technology, and Learning.
• Build scalable mechanisms that standardize improvement practices, training models, governance routines, and automation workflows across all business units.
• Own end-to-end program design including vision definition, strategy development, road mapping, resourcing recommendations, and change management planning.
• Influence senior leaders through clear narratives, executive briefs, impact models, and recommendations that drive alignment on priorities and tradeoffs.
• Oversee large Kaizen and CI program portfolios by validating ROI, monitoring performance metrics, and ensuring consistent delivery across networks and levels.
• Partner with technical and data teams to identify automation opportunities and integrate AI enabled tools into CI workflows, reporting, and validation.
• Mentor Senior Program Managers and leaders across the network to elevate problem solving capability, strengthen program rigor, and enhance long‑term CI maturity.
• Develop key performance indicators and metrics to measure the success of the CI program across all lines of business as well as adoption of newly implemented process changes.
• Create and implement continuous improvement mentorship, training and education programs for both operators and program leaders across all organizations.
• Up to 50% travel required.

• Act as a strategic advisor to process improvement managers and field operators, providing guidance on developing and executing effective network-level program expansion, or process changes.
• Develop and maintain schedules, ensuring timely and proactive dissemination of curriculum to stakeholders throughout the project lifecycle.

The XMCI team’s mission is to be the standard for world‑class continuous improvement for global logistics to support Amazon’s goal of becoming Earth’s Best Employer. We work backwards from customer needs to develop mechanisms, technology, and content to deliver the right training at the right time. These training solutions prepare our learners to be successful in driving safety, quality, people and cost metrics within our business.

• 6+ years of performance metrics, process improvement or lean techniques experience.
• Bachelor’s degree in operations, supply chain or logistics, or 8+ years of Amazon experience.
• 10+ years of working cross‑functionally with tech and non‑tech teams.
• Experience defining program requirements and using data and metrics to determine improvements.
• Experience working with, presenting to and influencing senior executives up to VP level.

• Experience delivering results for large, cross‑functional initiatives/projects.
• Project Management Professional (PMP) or equivalent certification.
• Experience using quantitative data and metrics to communicate ideas.
• Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results, or experience in solving complex business challenges by delivering accurate and timely financial models, analysis and recommendations that have a proven impact on business.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation, please visit Amazon accommodations for more information.