Senior Advisor, Client Engagement

Job Description

How You’ll Make an Impact

This role is for a Senior Advisor, Client Engagement professional who will serve as the primary liaison between clients and Epsilon's delivery teams, ensuring successful product and service delivery! This person will lead a matrixed, cross-functional team, orchestrating efforts to achieve client business outcomes while leading expectations and financial goals. This position offers an outstanding opportunity to be at the forefront of Epsilon's transformation to a unified delivery model.

You'll play a vital role in crafting this new function, directly contributing to business growth and streamlining how Epsilon delivers value to its customers. The role provides a high level of autonomy and leadership, allowing you to lead sophisticated projects, drive collaboration across a multicultural and geographically dispersed organization, and directly influence client satisfaction and success. By leading client engagements from end to end and ensuring financial goals are met, you will directly contribute to Epsilon's business growth.

You will improve the value provided to clients and contribute to the formalization of the Customer Interaction department, an essential component of the company's strategic evolution.

What You’ll Achieve

• Career growth: As an IC leader within the newly formalized Client Engagement function, you will have a direct impact on how Epsilon operates, crafting a clear pathway for professional growth within the organization. This role also provides significant exposure to various departments (sales, client services, delivery) and senior leadership, which can lead to future leadership roles.
• Skills honed
  :
  You will refine your project and program oversight capabilities, improve your client rapport skills, and cultivate your financial insight in a practical, fast-paced environment. The role also requires guiding and providing feedback to cross-functional teams, improving your leadership and communication abilities within a "matrixed" setting.

Who You Are

• What you’ll bring with you:
  • Bachelor’s degree or equivalent experience
  • 5+ years of industry-specific experience
  • 2+ years of managerial experience
  • Program and project management experience
  • Experience of at least 2 years in a customer-facing position
  • Experience in the Martech or Adtech industries
• Why you might stand out from other talent:
  • Consistent record to work collaboratively and build positive relationships with both internal and external teams
  • Demonstrated ability to excel in a dynamic environment with shifting priorities and optimally lead challenges and uncertainties.

to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

When You Join Us, We’ll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.

Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe…