Client Success Associate; Spanish Speaking

What makes Gartner a great place to work?

Gartner is recognized worldwide as a great place to work year after year. We are named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index, a Best Place to Work for Disability Inclusion by the Disability Equality Index, and one of Fortune’s World’s Most Admired Companies. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

In our collaborative and supportive culture, you’ll make deep connections with colleagues, clients and the communities in which we live and work. You’ll have the autonomy to get your work done with the flexibility you need to achieve your best.

The Client Success team follows a Client for Life philosophy, ensuring every Gartner client receives value far exceeding their investment. Associates understand client business priorities, surface challenges, and identify the most effective ways to support clients in making right decisions. They articulate Gartner value to prospective clients, onboard clients, prove the concept of Gartner services, and stimulate client engagement of products.

New Client Engagement (NCE), part of our Client Success Organization, is a fast‑paced, dynamic business unit focused on providing the highest level of service to prospects and clients. NCE is made up of two functions:
Client Onboarding and Insights Platform Walkthrough for prospects. The Client Onboarding role focuses on customized experience for new and upgraded clients. The Insights Platform Walkthrough team provides pre‑sale demonstrations of Gartner resources, including the  platform, to prospects as part of the sales process. NCE utilizes Gartner assets and our platform to drive a client experience that starts with a prospect demonstration, moves to an extensive onboarding experience, and transitions seamlessly to ongoing support.

You’ll apply strategic thinking and relationship building to help executives solve their most pressing business challenges, align Gartner research and expertise, and help contribute to Gartner’s growth.

• Lead prospect and/or client calls to understand priorities and challenges, articulate the value of Gartner’s products and services, and demonstrate value to decision makers.
• Collaborate with Sales teams to effectively demonstrate Gartner products and resources to prospects or clients, increasing likelihood of engagement and license purchasing. Communicate with internal partners to overcome obstacles and maximize value delivered.
• Research prospective and existing companies, C‑Level executives, business trends, and competitive intelligence to prepare relevant and tailored Gartner resources that drive impact.

• Bachelor’s degree preferred.
• 6+ months relevant professional and/or internship experience with a proven track record of success fueled by a passion for driving client success.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills; ability to be agile and flexible.
• Well defined time management and organizational skills.

• Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more.
• Collaborative, team‑oriented culture that embraces diversity.
• Professional development and unlimited growth opportunities.
• World‑class training through our Academy and ongoing training from our L&D team and leadership.

At Gartner, Inc. (NYSE: IT), we guide the leaders who shape the world. Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We hire associates with the intellectual curiosity, energy and drive to want to make a difference. The impact you can have here is unapologetically high.

Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide…