Sr Regulatory Services Specialist

Sr Regulatory Services Specialist – Fed Ex Logistics

Memphis, Romulus, Atlanta, LA, Dallas, Houston, Boston, Chicago & Miami.

Full-time

Mid-Senior level

Other

Truck Transportation

Manage and ensure compliance with customs and regulatory requirements for imports and exports, minimize liabilities, and provide guidance to customers and internal stakeholders.

• Maintain control to monitor bureau of customs and border protection (CBP) related activities.
• Train regulatory services analysts and cross‑train them to perform essential functions during absences.
• Communicate with shippers, clients, company employees, CBP, and other government agencies regarding required information or documentation.
• Refer unresolved/major problems to the RSD manager and answer questions within the department and with other departments.
• Sort and assign departmental incoming work to ensure regulatory time frames are met.
• Monitor flow & quality of daily departmental responsibilities; refer current issues to the RSD manager.
• Assist RSD manager in developing departmental procedures.
• Work closely with or fill in for analysts to ensure all tasks are completed on time, including processing or correcting 70‑90 service invoices per month.
• Provide prompt, accurate responses/guidance to 40‑50 incoming phone calls per month from internal/external customers.
• Review monthly accounting discrepancy reports and follow up with other departments to resolve issues.
• Represent the regulatory services department on cross‑functional committees to solve problems and refine procedures.
• Consult with customers and advise them on customs and government agency regulations (e.g., FDA, Alcohol, Tobacco & Firearms, DOT, EPA, State, FCC, DEA, U.S. Fish & Wildlife).
• Ensure issues are resolved timely and in compliance with laws and regulations, communicating with internal and external customers about inquiries or problems.
• Conduct research and compile information; develop arguments, claims, and protests to customs on behalf of clients.
• Resolve issues related to duty, tax, fees, valuation, and classification to obtain refunds for company and clients.
• Collect relevant data and create successful petitions to customs for mitigation, cancellation, or resolution of demands for liquidated damages, penalties, seizures, etc.
• Submit binding ruling requests and maintain product database records.
• Maintain up‑to‑date knowledge of customs and other agency regulations.
• Analyze entries related to disputed invoices and compose appropriate claims or tenders.
• Provide ongoing training and guidance to RSD/R&C analysts.
• Serve as a single point of contact for large, unmanaged accounts requiring frequent, technical assistance.
• Attend client meetings, joint sales calls, and government agency meetings as necessary.
• Perform other duties as assigned.

• Four‑year college degree preferred or equivalent work experience.
• Ten (10) years industry experience in brokerage preferred.
• Customs broker's license preferred.
• Comprehensive knowledge of customs brokerage, government agency regulations, Harmonized Tariff Schedule of U.S., import/export procedures, and company operating procedures.
• In‑depth knowledge of customs regulations specific to industries and products.
• Demonstrated organizational, leadership, problem‑solving, and multitasking skills.
• Excellent written and verbal communication skills.
• Ability to resolve complex import issues using analytical, research, and interpersonal skills.
• General understanding of accounting practices and procedures.
• Strong customer service orientation.
• Proficiency with Microsoft Word and Excel.

No additional qualifications specified beyond those listed.

USD 4,291.67 – 8,360.33 per month.

Health, vision and dental insurance, retirement, tuition reimbursement, and potential for additional pay, premiums, or bonuses.

Fed Ex Logistics is an equal opportunity employer. Qualified applicants with criminal histories may be considered in accordance with local fair‑chance laws. Fed Ex complies with TSA, DOT, FMCSA, and other security and background checks.

Fed Ex Logistics provides freight forwarding, import and export services worldwide, assisting customers of all sizes with global shipping complexities.