Lead Sales Operation Analyst

# Lead Sales Operation Analyst Irving Apply  for this job
* Permanent* Experienced Professionals
* Sales & Client Management & Solution Design
* -en _USChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
** The Principal / Executive Telecom Portfolio Architect** - OSS/BSS is responsible for defining the strategic vision, lifecycle management, and rationalization of the entire enterprise BSS and OSS application portfolio. You will bridge the gap between business growth objectives (product launches, 5G monetization, digital self-service) and network/IT execution.  We are seeking an experienced Senior Business Analyst to bridge business needs and technology solutions.

The ideal candidate will work closely with business stakeholders, product owners, project managers, and technical teams to gather requirements, analyze business processes, define solutions, and support successful project delivery.
** Key Responsibilities
** Lead requirement gathering workshops with business and IT stakeholders.  Analyze current business processes and identify improvement opportunities.  Translate business requirements into detailed functional and non-functional specifications.  Create Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories, process flows, and use cases.  Facilitate stakeholder meetings and manage requirement sign-off processes.  Collaborate with solution architects, developers, QA teams, and project managers throughout the project lifecycle.  

Support Agile ceremonies including sprint planning, backlog grooming, and UAT.  Perform gap analysis, impact assessment, and root cause analysis.  Assist in data mapping, process transformation, and system integration initiatives.  Support User Acceptance Testing (UAT), defect triage, and production validation.  Track project risks, issues, assumptions, and dependencies.  Ensure delivered solutions align with business objectives and compliance requirements.
** Required Qualifications
** Bachelor's degree in Business, Information Systems, Computer Science, or related field.  Strong expertise in requirements elicitation, process modeling, and business process reengineering.  Experience working in Agile, Scrum, and Waterfall environments.  Proficiency with tools such as JIRA, Confluence, Visio, Azure Dev Ops, and Microsoft Office Suite.  Strong analytical, communication, and stakeholder management skills.  Experience creating user stories, acceptance criteria, and process workflows.  

Ability to work with cross-functional teams and senior leadership.'##

Job Description Sales operations analyst is primarily responsible for end-to-end reporting and analytics involving different tools supporting performance, funnel, sales forecasting, business review and governance support requirements. The role involves Sales analysis supporting sales performance, ring-fenced project analysis, insights on our internal organisation or account or unit performanceà ¢Ã‚ €Ã‚ ‹ / Sales planning and forecasting, supporting stakeholders like GSOà ¢Ã‚ €Ã‚ TMs, CSOs, BU finance on reporting, process standardization and automationà ¢Ã‚ €Ã‚ ‹ / THOR operations and CRM Support to help optimize the teams from SBUs, BUs, MUs, GBLs by providing efficient salesforce support##

Job Description - Grade Specific Responsible for the end to end Process Management and setting up Robust team or processes to effectively…