Lead Process Transformation Partner

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves . We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

In this role, you will serve as a lead expert for business process transformation, partnering with senior business leaders to design, implement, and sustain enterprise-wide process improvements that advance strategic priorities. You will lead complex, cross-functional transformation initiatives, establish scalable process methodologies and operating models, leverage data and technology to improve business performance and client outcomes, and support leaders and teams in sustaining meaningful organizational change.

• Partner with senior business leaders to identify process transformation opportunities aligned with enterprise strategy and priorities.
• Lead complex, enterprise-wide process transformation initiatives from assessment and future-state design through implementation and benefit realization.
• Develop transformation roadmaps, future-state workflows, operating models, governance frameworks, and implementation plans that improve operational performance and scalability.
• Establish process transformation standards, methodologies, and tools and mentor Process Transformation team members in applying effective practices.
• Conduct process assessments to identify inefficiencies, risks, organizational constraints, and opportunities for automation and continuous improvement.
• Develop data-driven business cases, performance measures, and KPIs to evaluate transformation outcomes and identify opportunities for ongoing optimization.
• Partner with Strategic Program Partners and cross-functional clients to integrate process transformation into strategic initiatives and drive effective governance and decision-making.
• Guide organizational change through stakeholder engagement, adoption planning, communications, training, and sustainable process ownership.
• Build trusted relationships with business leaders, facilitate complex discussions, and influence decisions through data-driven recommendations without direct authority.
• Apply process mapping, workflow analysis, automation, AI, business intelligence, and emerging technologies to improve business performance, analysis, decision-making, and client outcomes.

• 7 or more years of relevant experience required.
• Experience leading business process transformation, operational excellence, business transformation, or organizational change initiatives across functions.
• Experience leading enterprise-wide initiatives and partnering with senior business leaders.
• Strong facilitation, executive communication, analytical, problem-solving, and influencing skills.
• Experience with process mapping, business analysis, change management, governance, and continuous improvement methodologies.
• Demonstrated knowledge of AI tools, capabilities, outputs, and limitations, with experience applying AI to complex business situations and promoting effective and responsible use.
• Healthcare experience preferred.
• Lean Six Sigma Black Belt, Prosci, or related process improvement or change management certification preferred.
• Experience with Power BI, Visio, Microsoft Power Platform, Jira, Smartsheet, or similar tools preferred.

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves . We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

In this role, you will serve as a lead expert for business process transformation, partnering with senior business leaders to design, implement, and sustain enterprise-wide process improvements that advance strategic priorities. You will lead complex, cross-functional transformation initiatives, establish scalable process methodologies and operating models, leverage data and technology to improve business performance and client outcomes, and support leaders and teams in sustaining meaningful…