Senior Sales Operations Coordinator

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The Senior Sales Operations Coordinator is responsible for driving operational excellence across the service operations, business development, and proposal functions. This role partners closely with the Director of Customer Service and Business Development Manager to lead proposal execution, CRM governance, analytics, process optimization, automation initiatives, and cross-functional coordination. The position serves as a key business partner to Sales, Engineering, Finance, Operations, and Executive Leadership, ensuring opportunities progress efficiently from qualification to closure.

• You will independently manage complex proposals and bid activities for multiple concurrent opportunities ranging from $100K to $2.0M+, ensuring compliance with customer requirements, internal governance, and submission deadlines
• Lead proposal strategy, planning, scheduling, stakeholder engagement, and submission execution to deliver accurate, complete, high-quality customer submissions on time
• Serve as the business owner for CRM data integrity, pipeline accuracy, opportunity governance, sales reporting, and forecasting to ensure reliable business information and management visibility
• Develop and maintain executive dashboards, forecasting reports, pipeline analytics, win/loss analysis, and proposal performance metrics; analyze trends, risks, resource capacity, and business performance to support informed decision-making
• Coordinate and facilitate executive, pricing, risk, and compliance reviews and approvals. Serve as the primary liaison among Sales, Engineering, Estimating, Procurement, Legal, Finance, and Operations to resolve issues and ensure proposal readiness
• Drive continuous improvement initiatives across Customer Service by developing and maintaining standard operating procedures, process documentation, templates, and governance frameworks while monitoring workload, resource utilization, bid cycle times, modernization initiatives, and process effectiveness
• Lead the implementation and adoption of AI-enabled tools, workflow automation, proposal content libraries, and knowledge management solutions to improve operational efficiency, standardization, scalability, and proposal effectiveness
• Support strategic business initiatives through market intelligence, business analysis, operational reporting, and recommendations; lead post-award project handoff coordination to ensure a seamless transition from opportunity pursuit to execution

• You have a bachelor's degree in Business Administration, Marketing, Supply Chain, Communications, Engineering, or a related field, with 2-5 years of experience in Sales Operations, Business Operations, Bid Management, Proposal Management, Commercial Excellence, Business Analytics, or Project Coordination
• Strong analytical, business process management, and problem-solving skills, with the ability to interpret complex data, identify trends, and translate findings into actionable business recommendations
• Advanced proficiency with CRM systems (Salesforce preferred), Power BI, Microsoft Excel, reporting platforms, and business intelligence tools. Experience with CRM systems, reporting solutions, and workflow automation platforms required
• Experience with workflow automation, AI-enabled tools, and process optimization initiatives. Experience implementing or utilizing AI tools and business process automation solutions is highly desirable
• Strong project management, organizational, and coordination capabilities, with the ability to lead initiatives, manage deliverables, and influence stakeholders across multiple business functions without direct reporting authority
• Excellent executive-level written and verbal communication, presentation, and stakeholder engagement skills, combined with strong business acumen, strategic thinking, ownership, and sound decision-making
• Proven ability to manage competing priorities, complex assignments, and deadlines in a fast-paced environment while maintaining accuracy, accountability, and quality
• Experience supporting complex capital equipment, automation,…