Sr Implementation Operations Manager

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

In this role, you will lead operational coordination and execution for complex implementation projects, ensuring efficient workflows, successful contract activation, and seamless client onboarding. You will collaborate with clients, suppliers, distributors, and cross-functional teams to resolve operational challenges, mitigate risks, and improve implementation performance. You will drive operational excellence through process optimization, standardized practices, and continuous improvement while mentoring team members and strengthening operational partnerships.

• Lead operational coordination across complex implementation projects and multiple work streams to ensure consistent execution, alignment, and successful outcomes.
• Oversee implementation activation activities, coordinating dependencies across clients, suppliers, distributors, Project Leads, and cross-functional teams to support timely contract activation.
• Identify operational risks, workflow dependencies, and process gaps, developing proactive solutions that improve implementation execution and client readiness.
• Manage operational priorities, coordinate resources, and optimize workflows to improve efficiency, consistency, and implementation performance.
• Serve as a trusted operational advisor to clients and internal teams, resolving complex issues, addressing implementation barriers, and strengthening operational partnerships.
• Collaborate with Client Delivery, Sales, Supplier Services, Spend Management, and other cross-functional teams to improve communication, workflow integration, and implementation effectiveness.
• Lead continuous improvement initiatives by evaluating operational processes, identifying root causes of inefficiencies, and implementing scalable solutions.
• Develop and promote standardized operational processes, implementation methodologies, and best practices to improve consistency and organizational efficiency.
• Mentor Operations Specialists in implementation activation, operational problem-solving, client communication, and continuous improvement practices.
• Support successful client onboarding and value realization by improving operational responsiveness, minimizing delays, and ensuring effective implementation execution.

• Relevant degree preferred.
• 5 or more years of relevant experience required.
• Experience managing complex implementation operations, coordinating multiple work streams, and supporting successful project execution.
• Strong understanding of operational workflows, implementation activation processes, and cross-functional dependencies.
• Demonstrated ability to identify operational risks, resolve complex issues, and develop effective process improvements.
• Strong project coordination, organizational, and prioritization skills with the ability to manage competing demands.
• Excellent communication, relationship management, and collaboration skills with the ability to engage clients, suppliers, and cross-functional teams.
• Experience developing standardized workflows, implementing operational best practices, and driving continuous improvement initiatives.
• Ability to mentor team members, share operational expertise, and promote consistent execution across teams.
• Willingness to travel

Estimated Hiring Range:
At Vizient, we consider skills,…