HVAC Truck- Customer Resource Coordinator - Data Center

Position: HVAC Truck-Based Customer Resource Coordinator - Data Center
## HVAC Truck-Based Customer Resource Coordinator - Data Center Apply:
Irving-Texas-United States of America:
Full time:
Posted Today:
WDAt Johnson Controls, we help customers operate smarter, healthier, and more sustainable buildings. This full-time, on-site role in the Dallas/Fort Worth Metroplex, TX supports our Data Center Service Team and mission-critical customers. Remote or hybrid work is not available.  
** Role Overview
** The Customer Resource Coordinator serves as an operational hub between customers, technicians, service managers, and project teams. In this role, you will coordinate service delivery, technician scheduling, equipment start-ups, commissioning activities, and warranty administration to help ensure responsive, reliable support for critical HVAC and mechanical systems.  
** Key Responsibilities
*** Receive and manage scheduled and unscheduled service requests.
* Coordinate service delivery and dispatch technicians based on customer needs, skill requirements, and priority.
* Communicate schedules, action plans, service updates, and follow-up actions to customers.
* Support daily communication with field technicians and participate in daily debriefs.
* Attend workforce planning and scheduling meetings to support labor alignment and coverage.
* Coordinate equipment start-up, commissioning, and turnover activities for critical HVAC, controls, and mechanical systems.
* Track progress for new equipment deployments and support the transition of installed equipment into service operations.
* Review, monitor, and track warranty claims through resolution.
* Validate warranty eligibility, coordinate documentation, and work with technicians, manufacturers, and customers on warranty issues.
* Maintain accurate customer and service information in NxGen.
* Support parts ordering, PO creation, work order management, WIP tracking, and service exception reconciliation.
* Support time and expense reporting processes, including review and correction of unassociated labor on technician timesheets.  
** How You Will Do It
*** Own the outcome by staying accountable for schedules, customer updates, and accurate service records.
* Stay close to the work by partnering daily with technicians, service managers, and customers to remove blockers quickly.
* Use clear communication and practical problem-solving to surface issues early, resolve exceptions, and keep work moving.
* Work as one team, balancing customer needs, field realities, and mission-critical priorities with professionalism and trust.
* Look for opportunities to improve daily coordination, follow-up, and documentation quality.  
** Qualifications
* ** High school diploma or equivalent.
* 2+ years of experience in service coordination, dispatching, scheduling, or service operations.
* Strong organizational, communication, and customer service skills.
* Ability to manage multiple priorities in a fast-paced service environment.
* Proficiency with business systems and technology tools.
* Ability to work full-time from the assigned office location in the Dallas/Fort Worth Metroplex, TX.
* Ability to work on-site; this position is not eligible for remote or hybrid work.  
** Nice to Have
*** Associate degree.
* Experience in HVAC, mechanical services, building automation, or controls.
* Experience with NxGen or similar field service management systems.
* Experience supporting equipment start-ups, commissioning, or warranty administration.
* Experience supporting data center or other mission-critical environments.  
** Why Join Us
*** Support some of the industry's most critical data center customers.
* Gain experience in service operations, commissioning, and warranty management.
* Work alongside experienced service and operations professionals.
* Build your skills in a collaborative, safety-minded environment.
* Competitive pay.
* Paid vacation, holidays, and sick time.
* Comprehensive benefits package including 401K, medical, dental, and vision care, available from day one.
* Extensive product and on-the-job/cross-training opportunities.
* Encouraging and collaborative team environment.
* Dedication to safety through Zero Harm policy.
* Scheduling and management support.
* JCI employee discount programs (The Loop by Perk Spot).  If you are organized, customer-focused, and enjoy coordinating complex service operations, we encourage you to apply  
** HIRING HOURLY RANGE:** $26.92- $41.35 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity,…