Capability Manager for AI Modernization

This position is National Remote. You'll enjoy the flexibility to telecommute
* from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a strategic and execution-oriented individual with strong program delivery and project management skills to join our AI Modernization efforts. This is an opportunity to join a future-forward team where innovation, impact, and collaboration drive everything we do. You'll play a key role in shaping how our organization uses AI and related capabilities to deliver smarter, more effective solutions at scale.

This specific role serves as a critical connector between multiple cross-functional areas, including Marketing, Business and Technology. This individual will identify capability needs, evaluate existing solutions, conduct pilots, and scale pilot solutions that meet enterprise objectives. The ideal candidate has a proven ability to deliver and a passion for AI, process improvement and modernization.

This position is full-time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

• Strategic Alignment & Stakeholder Engagement:
  • Develop a deep understanding of internal business strategies, challenges, and opportunities.
  • Build trusted relationships with internal stakeholders to uncover and prioritize capability needs.
  • Translate business needs into clear, actionable requirements.
• Capability Assessment & Development:
  • Evaluate existing capabilities for alignment with business needs.
  • Identify gaps and partner with cross-functional teams to explore or develop new capabilities.
  • Ensure alignment with enterprise architecture, scalability, and long-term strategic goals.
• Program Delivery & Execution:
  • Lead delivery of capability initiatives within the AI Modernization framework.
  • Execute against defined program objectives and strategic roadmaps.
  • Define and maintain measurement plans, including key performance indicators (KPIs) and success metrics to evaluate impact and outcomes.
  • Track progress, manage risks, and ensure accountability across teams and stakeholders.
• Project Management:
  • Plan, manage, and support complex, cross-functional projects.
  • Coordinate timelines, deliverables, and dependencies across teams.
  • Provide clear communication and updates to stakeholders at all levels.
• Product & Capability Integration:
  • Understand the product development and implementation lifecycle.
  • Identify integration points for capability enablement and ensure seamless execution.
  • Collaborate with product, engineering, and operations teams to ensure successful deployment and adoption.
• Innovation & Modernization:
  • Stay current on emerging AI technologies, digital tools, and industry trends.
  • Champion modernization and continuous improvement initiatives that drive operational efficiency and business value.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma / GED
• Must be 18 years of age OR older
• 3+ years of experience building/creating project deliverables with the ability to manage complex work streams in a client facing role
• Experience defining and managing measurement plans, KPIs, and success indicators
• Passion for AI, digital transformation, and modern business capabilities
• Understanding of business processes, capability development, and technology…