Chief of Staff - Operations

About Us: Moxie Pest Control is on the lookout for dedicated individuals to join our dynamic team. This is a fantastic opportunity for those who appreciate hands-on work and are eager to build a rewarding career in pest control and home services.

The Chief of Staff will provide administrative support to the executive team, assist with budget and project management, lead facilities management, and coordinate both internal and external communications. The Chief of Staff will also provide consultation on administrative issues with associated departments and facilitate interdepartmental coordination. This role will report to the SVP, Operations.

The four main areas of responsibility are:

• Administration and Facilities
• Executive Support
• Project Management
• Assisting in Driving Key Initiatives

As the Chief of Staff, you will be responsible to build critical relationships with all executive leaders. This will empower you to help effectively drive the missions and vision of the Owner. There is no task too big and no task too small for the Chief of Staff. You are required to lift where you stand and add value wherever needed.

Additionally, you are to be the fly on the wall, observing and providing critical counsel and feedback to the executive team.

Discretion and confidentiality are key to your success as you will be privy to sensitive personal and business information. You will be a trusted advisor to many leaders within the company.

Strategic Alignment and Execution

• Translate vision into execution:
  Turn big-picture operational goals into actionable plans and measurable milestones.
• Drive cross-functional initiatives:
  Coordinate between departments (Sales Ops, Contact Center Ops, Field Ops, HR, Finance, etc.) to ensure seamless implementation of operational strategies.
• Monitor KPIs and dashboards:
  Track progress on key operational metrics and prepare briefings or insights for the executive team’s review.
• Ensure alignment with company KPIs and Metrics:
  Partner with department heads to connect daily operations with long-term objectives.

Operational Rhythm and Process Optimization

• Assist with the executive team’s operating cadence:
  Plan and run key meetings (Ops reviews, leadership syncs, quarterly business reviews). Prepare agendas, pre-read materials, and follow-ups.
• Build scalable processes:
  Identify and streamline inefficient systems or workflows. Drive process improvement initiatives across the organization.
• Anticipate operational bottlenecks:
  Surface issues early and propose data-backed solutions before they escalatre.

Communication and Organizational Cohesion

• Ability to act as proxy:
  Represent executive leadership in meetings or decisions when appropriate, ensuring consistency of message and intent.
• Facilitate upward and downward communication:
  Synthesize insights from frontline teams for executive decision-making, and cascade direction clearly to teams.
• Craft key internal communications:
  Draft memos, announcements, and updates to help the executive team communicate vision and progress effectively.

Leadership Support and Leverage

• Prioritize the executive team’s focus:
  Manage calendars strategically—protect time for deep work, strategy, and leadership engagement.
• Prepare for executive interactions:
  Conduct research, create briefing notes, and coordinate materials for board or leadership meetings.
• Build team alignment:
  Partner with HR and/or Operations leaders to ensure the leadership team is cohesive, accountable, and well-informed.

Special Projects and Change Management

• Lead special strategic projects:
  Own initiatives that fall between departments or require rapid mobilization—e.g., new system rollouts, M&A integration, or org restructuring.
• Champion change initiatives:
  Help teams adopt new…