Summer Internship - Customer Experience Journey

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

This program is designed to foster a beneficial relationship and provide growth opportunities for Vizient, our employees, and collegiate students. Since 2000, our summer intern program has provided college undergraduate, graduate, and doctoral students with practical experience that exposes them to multiple aspects of a career field and the healthcare industry. This full-time, paid intern program offers an opportunity to accelerate academic learning, apply classroom knowledge, and introduce students to a professional setting.

Interns are assigned a supervisor to mentor/develop their business skills, as well as monitor their work experiences. Interns are integral members of the company’s team, setting goals, working toward deadlines, and actively participating in community service projects. The program requires the intern to commit to 10 weeks of participation in all formal training, mentoring, on-the-job learning, and opportunities to interact with senior leaders.

Program starts June 1, 2027, and ends August 6, 2027 Pay rate: $25 per hour.

Customer Experience is a nimble, cross-functional center of excellence focused on building a company-wide discipline for delivering a consistently exceptional customer experience. The team works across the enterprise to provide Customer Experience strategy, oversight and coordination while helping Vizient understand customer needs across the end-to-end journey. This internship will support the team’s work to use quantitative and qualitative insights to understand the post-sale client experience across selected business units or client need areas.

The intern will help identify opportunities to design and improve experiences that deliver greater impact and value, supporting customer centricity, retention, renewal and growth.

• Map the post-sale client journey across selected business units or client need areas, from implementation through adoption, value realization, renewal and potential expansion.
• Document client needs, personas, key moments, touchpoints, handoffs, responsibilities and pain points across the post-sale journey experiences.
• Review available client feedback, Voice of Customer input, business data and internal stakeholder perspectives to identify themes, friction points, unmet needs and potential growth signals.
• Compare the post-sale experience across selected business units or client need areas to identify enterprise-wide expectations as well as requirements that should be tailored by business area.
• Support stakeholder interviews, journey-mapping sessions, workshops and working meetings, then synthesize the input into clear findings and recommendations.
• Develop journey maps and service delivery blueprints.
• Identify opportunity areas for improvement, potential experience measures, and executive-ready prioritized opportunity roadmap.

• How healthcare organizations engage with Vizient after purchase and the factors that influence implementation, adoption, value realization, renewal and expansion.
• How customer journey mapping, service design, Voice of Customer synthesis and basic data analysis are used to identify experience improvements.
• How Customer Experience partners with Sales, Marketing, Delivery and Revenue Operations teams…