Member Engagement Specialist Senior - HP Business Process Design

Summary

The Member Engagement Specialist Senior will work closely across their department to develop member and provider communication materials to facilitate meeting the needs of our members and providers. This role will be responsible for working with cross functional teams to track and log materials, submit to appropriate regulatory bodies, upload materials to portals and website and sending to print vendor to distribute.

The MEMBER ENGAGEMENT teams play a critical role in the advancing consumer experience and CHRISTUS Health’s goals.

• Meets expectations of the applicable OneCHRISTUS
  
  Competencies:
  
  Leader of Self, Leader of Others, or Leader of Leaders.
• Responsible for the development, editing, and execution of multimedia and written content for distribution including mail, newsletters, email, portals, etc.
• Contributes to communications calendar planning by content ideation and identifying required documents (e.g., regulatory requirement) to be distributed to members and providers.
• Continuously improve current communication materials, timing of material distribution, and method of delivery.
• Manages all phases of the member and provider mailings process, which includes editing, coordinating reviews and approvals by appropriate stakeholders, report generation for distribution list, and working with the print vendor and website team to distribute the content.
• Tracks all member requests for documents to be mailed and coordinates distribution with the print vendor.
• Works closely with the Marketing team to collaborate on CHRISTUS Health’s social media efforts, recommending content and coordinating management of assigned projects.
• Maintains updated support materials (e.g., standards, templates, operating procedures) for content to ensure consistency and efficiency.
• Stays up to date on regulatory requirements and guidelines for marketing and communications materials.
• Writes and edits content on a wide variety of topics; exercises creativity and discretion to balance writers’ voices with CHRISTUS Health style; and recasting sentences for tone, clarity, and concision when necessary; develops content that is culturally and linguistically appropriate based on our membership needs.
• Participates in the annual readiness project to track and prepare all member and provider materials are updated and distributed appropriately before the start to the new benefit calendar year.
• Facilitates brainstorming and ideation meetings, including creating agendas, tracking follow-up items, and creating presentations.
• Participates in internal audits on materials on the website as well as materials distributed via mail to make sure content is appropriate and meets requirements.
• Supports the Communications department and other team projects, as needed.
• Ability to meet multiple deadlines and juggle multiple projects.
• Must have strong multimedia and writing skills.
• Must have writing, editing, and project management skills, including idea research and generation, content development, interviewing, understanding and application of style guides.
• Must be able to think both strategically and creatively.

• Bachelor’s degree in Communications, English, or related field required.

• Four (4) years of experience in writing, editing, and/or communications strongly preferred.
• Insurance or healthcare knowledge would be a plus. Or experience with any highly regulated industry.

• None required.

8AM - 5PM Monday-Friday

Full Time