Order Management Specialist
Job in
Irving, Dallas County, Texas, 75084, USA
Listed on 2025-11-17
Listing for:
JAC Recruitment
Full Time
position Listed on 2025-11-17
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Order Management Specialist
Join to apply for the Order Management Specialist role at JAC Recruitment.
This role is pivotal in ensuring seamless order processing, inventory coordination, and exceptional customer service. The ideal candidate will be detail‑oriented, proactive, and passionate about delivering outstanding service to both internal teams and external partners.
Responsibilities Order Management- Accurately process customer orders received via EDI, email, and fax
- Generate BOLs and release orders to ensure timely deliveries
- Issue invoices post‑shipment and reconcile open orders with daily sales reports
- Identify and implement process improvements to enhance customer experience
- Manage EDI document entry and transmission
- Troubleshoot and resolve EDI‑related issues
- Upload GDSN product data to meet customer requirements
- Send PDF documents to non‑EDI customers
- Monitor inventory levels to minimize stockouts and overstock situations
- Track incoming shipments and collaborate with the logistics team
- Participate in inventory allocation strategy discussions
- Communicate with customers regarding discrepancies, order issues, and shipping delays
- Ensure prompt and thorough resolution of customer concerns
- Maintain a comprehensive customer relationship database
- Understand customer logistics and supply chain requirements
- Report incidents promptly to management
- Comply with federal, state, and local regulations, including product recall procedures
- Support team efforts by assisting colleagues and completing related tasks as needed
- Stay updated on industry trends and apply knowledge to improve performance
- Actively seek and implement process improvements
- Accept and act on constructive feedback
- Bachelor’s degree or equivalent from a four‑year college or technical school, or an equivalent combination of education and experience
- Training in EDI and data synchronization is a plus
- Strong communication skills in English (reading, writing, speaking)
- Proficiency in Microsoft Office (Word, Excel, Windows)
- Ability to interpret technical documents and legal/financial paperwork
- Strong analytical and problem‑solving skills
- Professional, tactful, and adaptable demeanor
- Ability to calculate percentages, discounts, interest, and other business‑related figures
- Competence in basic algebra, geometry, and interpreting graphs
- Strong common‑sense reasoning and ability to handle non‑standardized problems
Location: Irving, Texas (Dallas Area)
Employment Type: Full‑time, Non‑Exempt
Salary: USD
45,000
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