Hyundai/Genesis Service Advisor Bilingual; English/Spanish
Listed on 2025-11-18
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Spanish Customer Service
Hyundai/Genesis Service Advisor Bilingual (English/Spanish) at The CAR Group (Norm Reeves Dealerships)
Location: Irving, TX (Onsite) |
Employment type: Full Time |
Compensation: Up to $100,000/year
As a Service Advisor
, you’re one of the most important team members at Norm Reeves Hyundai/Genesis of Irving
. You’re responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians. Your work will ensure our guests leave 100% satisfied with our Norm Reeves location experience. This role is a great way to kick start your career with us!
- Greet guests as they arrive in the Service drive
- Communicate empathetically with guests about their vehicle
- Offer solutions and added services to guests
- Must be fluent in Spanish
- Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
- Provide timely follow-up progress of each repair order and contact guests with repair changes
- Analyze quality control reports and maintain a high Customer Service Index Score
- Process monetary transactions
- Previous experience as a Service Advisor in a dealership setting
- A valid driver’s license and acceptable driving record
- Creative, positive, team player attitude
- Honesty, empathy, and exceptional communication skills
- Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
- Invest in Yourself – Tuition Reimbursement
- Health and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
- Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
- Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team.
- Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
- Secure Your Future - Build Wealth with 401k Matching
Referrals increase your chances of interviewing at The CAR Group (Norm Reeves Dealerships) by 2x.
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