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Technical Support

Senior Incident Manager - Priority Customer Care

Job in Irving, Dallas County, Texas, 75084, USA
Listing for: TXU Energy
Full Time position
Listed on 2025-11-27
Job specializations:
  • Customer Service/HelpDesk
    Technical Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading energy service company in Irving, Texas is seeking a Principal Analyst for Priority Customer Care. This role involves minimizing customer impacts from system issues, leading incident resolution, and analyzing customer data to enhance services. Candidates should have extensive experience in project management and customer operations along with strong analytical skills. The position promotes teamwork and effective communication within a supportive environment.
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Position Requirements
10+ Years work experience
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