Customer Success Manager - AIoT

We are at the forefront of technology, empowering businesses to thrive in the digital age by harnessing the transformative potential of 5G-ready connectivity and AI + IoT solutions.

We are dedicated to making businesses safer, smarter, and more connected through our innovative software-focused approach. Our cutting‑edge open AI platform, Deep Insights™, is the cornerstone of our mission.

At EPIC iO, we don’t just provide solutions; we co‑create opportunities for growth and success. We are more than a technology provider; we are your trusted partner on the journey to a safer, smarter, and more connected future.

• · Bring your skills and knowledge to an innovative and growing workplace
• · Work and collaborate with a team who has become one of the best in the industry
• · Use industry‑leading technology and the best tools available to ensure success
• · Work in a stable industry with strong growth potential

As a Customer Success Manager, you will be on our Customer Success –AIoTteam, and as a team, you’ll work on building the most dynamic and dedicated Customer Success team in the Smart City industry. In this role, you will primarily be the point of contact for our customers, ensuring their success and satisfaction with our products and solutions. Additionally, you will work closely with our sales, support, and product teams to guarantee the best possible experience for our customers throughout their lifecycle.

• Delivering and communicating VALUE for our customers throughout the entire customer journey.
• Develop a trusted advisor relationship with key customer stakeholders to drive product adoption and ensure they are utilizing all features and functionality effectively.
• Consulting with customer stakeholders to understand their business strategies and goals, as well as ensuring EPIC iO delivers value against agreed success criteria.
• Embracing your passion for helping others solve complex needs by actively providing recommendations to customers for adapting new business processes.
• Acting as the customer’s advocate internally among key business leaders.
• Building relationships with the key team members while conducting regular check‑ins and quarterly business reviews to review customer goals, progress, and satisfaction.
• Monitor customer health metrics and proactively take action to improve customer satisfaction and reduce churn.
• Identifying upsell and cross‑sell opportunities and collaborating with the sales team, as needed, to expand our footprint within the customer’s organization.
• Owning the contract renewal process for your assigned accounts.

• Professional, self‑motivated, proactive, and results‑oriented.
• Passion for technology and for being a part of a fast‑growing SCaaS company, and helping your clients see our value and show their value.
• Experience and a love for working in a team environment.
• Demonstrated ability to manage multiple projects and customers simultaneously while paying strict attention to detail.
• Strong communication and interpersonal skills, with the ability to build rapport and credibility quickly.
• Comfortable with executive‑level business key performance indicators and financial metrics.
• Experience working with CRM software and proficiency with Microsoft Office Suite.

• Comfortable with utilizing Hub Spot and Salesforce as a CRM.

EPIC iO provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, demotion, transfer, leaves of absence, and termination.

EPIC iO takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate such behaviors.