Charity Support Associate

Responsibilities

• We are looking for a customer service oriented customer support, assist and to manage non profit marketing campaigns throughout the area.
• Candidates should have a fundraising spirit and philanthropic heart and will be the liaison between the charity and the public!
• The Charity Customer Support Representative will provide fundraising and donation information to the community and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
• Identify and assess donors’ needs to achieve satisfaction
• Generate fundraising donations and leads
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle question, complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Proven customer support experience or experience as a client service representative
• Philanthropy experience, charity experience or any form of helping others!
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively