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Charity Support Associate
Job in
Irving, Dallas County, Texas, 75084, USA
Listed on 2025-12-18
Listing for:
SalaryGuide
Full Time
position Listed on 2025-12-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Responsibilities
- We are looking for a customer service oriented customer support, assist and to manage non profit marketing campaigns throughout the area.
- Candidates should have a fundraising spirit and philanthropic heart and will be the liaison between the charity and the public!
- The Charity Customer Support Representative will provide fundraising and donation information to the community and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Identify and assess donors’ needs to achieve satisfaction
- Generate fundraising donations and leads
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle question, complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Proven customer support experience or experience as a client service representative
- Philanthropy experience, charity experience or any form of helping others!
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
Position Requirements
10+ Years
work experience
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