Customer Experience Specialist

At Orion
180, we don’t just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.

Orion
180 is proud to call two vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, location places us in a dynamic center of culture, business, and entertainment, keeping us deeply connected to innovation and growth.

Are you ready to take the first step in a rewarding career? Join our dynamic team at Orion
180 in Melbourne, FL and embark on a journey filled with growth opportunities. We provide comprehensive in-house training to set you up for success from day one. This isn’t just a job—it’s the start of a career that can lead you into roles in underwriting, inspections, claims, and beyond!

As a Customer Service Representative in our Call Center
, you will be the first point of contact for agents and policyholders—delivering excellent service, building relationships, and ensuring every interaction reflects Orion
180’s values of innovation and care.

• Handling inbound and outbound calls from agents and policyholders in a fast‑paced call center environment
  .
• Providing accurate information on policies, billing, payments, and underwriting processes.
• Navigating multiple computer applications with speed and accuracy to research and resolve inquiries.
• Assisting with quotes, policy changes, and documentation using our paperless technology systems.
• Learning and applying underwriting guidelines and manuals to assess and process insurance risks.
• Collaborating with internal teams such as Underwriting, Claims, and Operations to deliver a seamless customer experience.
• Maintaining high standards for call quality, accuracy, attendance, and customer satisfaction
  .

• Education: High school diploma or GED required; must be at least 18 years old.
• Preferred: Experience working in a call center
  , customer service, or insurance environment.
• Licensing: Ability to obtain a Florida Personal Lines or General Lines license (company-supported).

• Excellent communication (verbal and written) and active listening abilities.
• Strong computer skills, multi‑tasking, and attention to detail.
• Analytical and decision‑making skills for evaluating customer and policy information.
• Ability to thrive in a structured call center setting with performance metrics and goals.
• Technical Proficiency: Familiarity with Microsoft Office and database systems.
• Personal Attributes: Dependable, punctual, and eager to learn; positive, team‑oriented attitude with a focus on growth and excellence.

• Regularly required to sit, stand, and walk, including the use of stairs.
• Ability to communicate with others, lift light objects (