Consumer Engagement Representative; Hybrid

Consumer Engagement Representative (Hybrid) – Octane®

Octane is unlocking the power of financial products for merchants and consumers. Our cutting‑edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long‑term value.

We are hiring Consumer Engagement Representatives to join Roadrunner’s Servicing Center in Irving, Texas. This is a tremendous opportunity to partner with us to build a best‑in‑class servicing organization for our growing portfolio of Powersports loans.

• Handle an average of 80 inbound and outbound calls per day.
• Process phone payments.
• Conduct outbound customer interview calls.
• Communicate and resolve customer issues via online chat channel.
• Resolve common customer concerns regarding their powersports loan.
• Meet monthly productivity and quality goals.
• Comply with all federal and state specific laws that regulate collections and servicing activities.

• HS Diploma or GED required (some college coursework a plus) with preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio. Collection experience is a plus.
• Requires a minimum of 2 years related customer service experience in a fast‑paced environment.
• Working knowledge of Word and Excel.
• Able to master use of web‑based system of record (Loan Pro) – Training Provided.
• Strong communication skills both verbally and written as roles are a combination phone and chat communication. Bi‑lingual English/Spanish a plus.
• Excellent “people” skills and a strong customer service attitude and able to demonstrate problem solving ability.
• Able to work a flexible schedule which may include some overtime, nights, weekends, and holidays; honest with strong work ethic, unscheduled absences are rare, always punctual.

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3,000/year
• Powersports Safety Benefit
• Wellhub (Gympass) Wellness Benefit

Seniority level:
Entry level |

Employment type:

Full‑time | Job function:
Other | Industries:
Software Development

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.