Technical Customer Service Representative

Technical Customer Service Representative

Join to apply for the Technical Customer Service Representative role at REINO ANIMAL
.

$21.64/hr - $21.64/hr

Join our team as a Technical Customer Service Representative and become a key player in bridging the gap between technology and customer experience. This role supports proprietary technology platforms, including Pryzm

IQ, our self-guided home inspection app, and our Automatic Water Valve Turn Off System (AWTOS), while delivering outstanding, white-glove customer experience.

• Conduct digital quality assurance for self-home inspections: review photos, validate accuracy, and document anomalies.
• Perform guided home inspections virtually or over the phone, walking customers step-by-step through the process.
• Provide clear, constructive feedback to improve documentation, workflows, and inspection processes.

• Assist homeowners and contractors with installation, setup, and usage of Pryzm
  
  IQ and AWTOS.
• Walk users through connecting to WiFi, mobile apps, and sensors, ensuring proper function and data transmission.
• Troubleshoot technical issues (connectivity, alerts, device pairing) and deliver easy-to-follow solutions.
• Collaborate with internal teams and escalate complex cases when necessary.
• Make proactive outreach calls to encourage product adoption and ensure customer satisfaction.
• Communicate professionally via phone, email, and text to address inquiries and follow up on inspections.
• Deliver a “white-glove” customer experience by keeping interactions clear, positive, and supportive.

• Document calls, findings, and resolutions to support product improvement.
• Stay up to date on new products, product enhancements, new features, and installation best practices.

High School Diploma or GED required; bachelor’s degree preferred.

• Minimum 1 year of experience in a technical support call center, help desk, or field service environment.
• Familiarity with property insurance processes or home inspection is a plus.

• Excellent written and verbal communication skills.
• Strong problem-solving ability and technical aptitude.
• Ability to multitask and adapt in a fast-paced environment.
• High attention to detail and organizational skills.

• Customer-first mindset and ability to deliver empathetic, high-quality service.
• A proactive, self-driven approach to learning and continuous improvement.
• Flexibility to work varying shifts onsite to accommodate multiple time zones.

• Dynamic Environment: On-site role with a collaborative, results-driven culture.
• Competitive Pay & Benefits: $21.64/hour, medical, dental, vision, 401k, PTO, and paid holidays.
• Career Growth: Training, mentorship, and advancement opportunities into tech support, product specialist, or team lead roles.
• Professional Development: Exposure to innovative technology and opportunities to contribute to product improvements.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact Human Resources.

While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others, lift light objects (