More jobs:
Customer Service Representative
Job in
Irving, Dallas County, Texas, 75084, USA
Listed on 2026-01-12
Listing for:
ASC Engineered Solutions, LLC
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Customer Service Representative
Department: Customer Service
Employment Type: Full Time
Location: Irving, TX - Distribution Center
Compensation: $20.00 - $34.00 / hour
DescriptionASC is looking for a Customer Service Representative who will ensure client satisfaction while working in cooperation with outside sales to grow existing customers. They will effectively manage their resources, and work within the policies and procedures of the company.
We are holding a Job Fair on Tuesday November 18th and Wednesday November 19th from 9am - 5pm each day. Please join us by signing up for an interview on Indeed.
How You Will Help- Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
- Assist customers with product and service-related questions, technical issues, and account management.
- Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA’s, credits, and debits in the company portal/CRM.
- Collaborate cross-functionally to address customer needs and elevate complex issues when necessary.
- Process RFQ’s from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform.
- Identify opportunities for process improvements to enhance the overall customer experience.
- Stay up to date on product/service offerings policies, and procedures.
- Accurately document customer interactions and transactions in ASC’s CRM system.
- Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
- Monitor KPI’s in the Power Bi Dashboards to ensure best-in-class service.
- Other duties as assigned.
- Bachelor's degree or equivalent work experience in a B2B Customer Service role.
- Excellent communication skills (verbal and written) with ability to handle conflict resolution.
- Strong problem-solving abilities with a customer-focused mindset.
- Ability to remain calm and composed under pressure.
- Proficiency working in an ERP. CRM experience is a plus.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
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