Customer Service Department Manager

Customer Service Department Manager

Location: Texas Branch, 2600 Rental Car Drive, DFW Airport, TX 75261

Salary: $85,000 to $100,000 per year

Fast, friendly, and customer-focused – that’s what makes Uline’s customer service legendary! As a Customer Service Department Manager, you will empower teams to deliver the exceptional experience our customers love.

• Train Team Leads to build a high‑performing, positive team environment to provide top‑notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

• Bachelor’s degree.
• 3+ years of customer service management experience.
• Demonstrated ability to coach and develop a high‑performing team.

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

• Best‑in‑class, clean, modern air‑conditioned facilities.
• First‑class fitness center and beautifully maintained walking paths.

Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations. Uline is a drug‑free workplace. All positions are on‑site.

EEO/AA Employer/Vet/Disabled (#IN‑TXMANC)

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore https://(Use the "Apply for this Job" box below). to learn more!