Dispatcher, Customer Service​/HelpDesk

Cross Country Freight Solutions | Irving, TX

• Full-time
• $22 an hour

• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Volunteer time off
• Life insurance

• Mid-level
• Improving operational efficiency
• Administrative experience
• Dispatching
• Freight
• Communication skills
• Technical Proficiency
• Time management

JOB TITLE:Dispatcher
DEPARTMENT:Operations
JOB STATUS:Non-Exempt
SHIFT:Monday-Friday (10am-6pm)
WAGE:$22.00/hr
REPORTS TO:Service Center Manager
DIRECT REPORTS:No

COMPANY OVERVIEW

Cross Country Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!

JOB SUMMARY

We are seeking a tech savvy and organized dispatcher to join our team. This will be a regional dispatcher role responsible for coordinating pick-up and delivery of freight accurately and efficiently for three of our locations in Texas. They will utilize our company’s technology system to process and close driver trips while supporting the operations team with administrative tasks.

ESSENTIAL JOB DUTIES

• Plans and implements methods and procedures for efficient pickup and delivery of freight.
• Verifies accuracy of pick-up orders placed by Customer Service Representatives.
• Maintain and facilitate communication with drivers to ensure optimum operational efficiency.
• Communicates with Operations and Customer Service Representative personnel to resolve operational and freight issues.
• Other duties as assigned

MINIMUM REQUIREMENTS

• At least 18 years of age
• Able work irregular hours when necessary.
• Knowledge of the city/urban literacy
• Detailed oriented, analytical, and time management skills
• Excellent communication and problem-solving skills

BENEFITS

• Medical, Dental, Vision, and Life Insurance
• PTO, Paid Holidays, Volunteer Time Off, Wellness Time Off
• 401k Retirement Plan
• Biweekly Pay

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.