Call Center Representative

Call Center Representative

TEKsystems is hiring a Contract to Hire Call Center Representative in Irving, TX. The position is entry‑level and offers a $18.50 – $23.50 per hour pay range. The role requires flexibility to adapt to scheduling changes and overtime if needed.

• Work the standard 8 AM – 5 PM shift with two late‑night shifts (11 AM – 8 PM) per week, excluding Friday, and every other Saturday (8 AM – 12 PM). One week per month will be 7 AM – 4 PM with Saturday 7 AM – 12 PM.
• Handle light collections by calling customers who are 1–29 days past due, collecting credit‑card information, enabling auto‑pay, resetting passwords, and providing general account assistance.
• Respond to incoming calls, assist Honda/Acura customers with payment inquiries, title requests, website log‑ins, and other account‑related issues.
• Perform outbound calls (10–15 per day) to dealers for contract verification and further information collection within the Credit Department.
• Review leasing/purchasing contracts to ensure all required forms are present, enter customer data into the AHFC system, and assign account numbers.
• File contracts and supporting documents in their correct location and maintain accurate data entry across two monitors.
• Adapt to flexible scheduling as business needs change, including mandatory overtime on two Saturdays per month.

• High‑school diploma or equivalent; bachelor’s degree preferred.
• 1–2 years of professional customer‑service experience (auto‑finance or collections a plus).
• Strong communication skills, both oral and written.
• Problem‑solving ability and meticulous attention to detail.
• Willingness to work scheduled shifts and occasional overtime.
• Knowledge of Microsoft Office and basic database entry.

• Customer‑service oriented, supportive, and solution‑focused.
• Data entry accuracy and ability to manage multiple monitors.
• Flexibility and adaptability to shifting job demands.
• Strong verbal communication and customer‑relation skills.
• Ability to work independently and as part of a team.

Hourly rate: $18.50 – $23.50. Benefits are available for eligible temporary employees and may include medical, dental & vision, critical illness, 401(k) retirement plan, life insurance, disability, health spending account, transportation benefits, employee assistance program, and paid time off.

• 6‑month contract to hire.
• On‑site position in Irving, TX.
• Career‑minded individuals who can be cross‑trained and move between departments every few months.

The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.