Collections Expert

11 hours ago Be among the first 25 applicants

The Collections Expert is someone passionate about talking to customers and resolving their issues quickly and efficiently. A self‑starter who is able to roll up their sleeves and learn new skill sets to get the job done and a team player who wants to partner with their colleagues to help put the customer experience first!

• Manage inbound calls for customers with bad debt
• Maintain the standard occupancy rate for the department
• Primarily handle outbound communication based upon an assigned list
• Assist with inbound general customer inquiries as needed
• Respond to SMS, Email and Voicemails from customers
• When applicable participate in cross training within other CC departments
• Assist management with non‑recurring tasks as needed
• Customer data entry
• Identify opportunities to update or improve customer service procedures and make recommendations to the appropriate staff
• Performs other related duties as assigned

• Must possess a high school diploma, or equivalent
• Customer service experience preferred (call center, hospitality, service industry, automotive industry etc.)
• Basic understanding of G‑Suite applications (Google Docs, Google Slides, Google Sheets)
• Become an expert at Pest Routes – our CRM
• Excellent communication and interpersonal skills
• Driven and ambitious individual with a strong desire to succeed.

Moxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community.

We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.

We’re more than just a pest control company!

• Do The Right Thing
• Be Nice
• Be The Solution
• Keep Improving

• 2021 & 2022:
  Great Places To Work and Top Places to Work
• Awards & Recognition
• Monthly Company Events
• Quarterly Service Projects
• Paid Time Off

Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.