Customer Success Manager

** Job Title
** Customer Success Manager About Your Business Area/Department:

The Customer Success team is comprised of dedicated experts who collaborate with our high-potential customers to unlock the full potential of Amadeus solutions. By forging strong partnerships, we deeply understand our customers’ objectives, champion their growth, and lead them in adopting best practices that deliver measurable business value and maximize their return on investment.

Summary of the role:

The Amadeus SKY Customer Success Manager (CSM) empowers customers to unlock the most value from Amadeus solutions, driving higher return on investment and significant business impact. CSMs bring expertise to support customer business expansion, understanding customer needs and constraints, and promoting early adoption and best usage of Amadeus products. They enable Amadeus to respond faster and more precisely to customer needs, ensuring their success and satisfaction.

The Customer Success Manager partners with customers to maximize adoption and ensure they receive all necessary assistance to achieve desired business outcomes after implementing our  this role you’ll:

Focus on use & adoption:
* Ability to build strategic relationships and identify areas of improvement.
* Help customer increase adoption and usage of Amadeus solutions
* consultative discussions, gain a deep understanding of the customer’s business and ensure our solutions support their strategic goals.  Assigned to a primary airline and work with them on a daily basis
* Drive adoption, satisfaction, and advocacy among customers.
* Monitor and assess the current usage of our solutions and advise the customer’s decision makers on how to gain more value out of our deployed solutions.
* Keep the customer experience at high levels of satisfaction.
* By understanding the end-to-end operations of the customer, be able to un-cover new upselling or cross-selling opportunities.
* Empower Customers & Maximize Value - The CSM helps customers unlock the full value of Amadeus solutions, driving higher return on investment and significant business impact through expertise and partner-ship.
* Build Strategic Relationships
- Develop strong connections with operational experts and decision makers (like CIOs/COOs) to understand customer needs and ensure solutions support their strategic goals.
* Drive Adoption, Satisfaction, and Advocacy - Monitor solution usage, advise on maximizing value, and maintain high customer sat-isfaction, while proactively identifying upsell and cross-sell opportunities.
* Lead Post-Sales Cycle & Success Planning - Own the customer success plan, orchestrate goal-setting, and coordinate Amadeus roles to ensure successful implementation, adoption, and measurable outcomes.
* Manage Ongoing Customer Health - Regularly review key metrics, share best practices, conduct health checks, and address technical challenges to keep customers progressing toward their goals.
* Support Renewals & Account Growth - Collaborate with Account Managers and Sales to identify expansion opportunities, support renewals, and drive account growth in line with strategic plans.

About the ideal candidate:

* Education:

Bachelor’s degree in business, Engineering, Technology, or equivalent work experience.
* Prior successful experiences (minimum of 5 years’ experience) where significant amount of time was spent with customers, at all levels.
* Must be curious and knowledgeable about Amadeus solutions. Can extract and pre-sent solution values to customers.
* Ability to develop network internally and at customers.
* Prior experience in roles such as:
Account Manager, Delivery Manager, Customer Care, Product Management, or IT Account Management.
* Advanced understanding of the travel industry (players, trends, principles) and also of the customer whether large or small, airline or Travel Seller.
* Computing:
Experience in Microsoft Office, , Qlik, Tableau required. Ability to learn how navigate Amadeus internal tools (eg Win@aproch, ASH, etc)
* Language:
English speaking required
* Amadeus product / portfolio knowledge required (distribution products & NDC notably)
* Advanced understanding of Amadeus product…